Sr MDM IT Business Analyst

About the role

Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you’re empowered to make decisions, find solutions and receive rewards for your hard work. This position will be located in: Fargo, ND.

Responsibilities

• Provides guidance and functional direction to teams and departments to resolve complex business processes, data, and implementation issues.
• Led creation, governance, and maintenance of documentation including current-state and future-state workflows, business rules, process standards, testing artifacts, training materials, and end-user documentation to ensure consistent adoption and operational alignment.
• Powers partnerships with developers, data stewards, and business stakeholders to translate business needs into clear functional requirements, business rules, user stories, and implementation priorities.
• Owns analysis of how data moves into and out of the MDM system, including file-based processes, integrations, business impacts, and downstream dependencies.
• Leads governance and standards development by creating, maintaining, and enforcing enterprise data management policies, process standards, and documentation frameworks to ensure consistent adoption and alignment with MDM and business objectives.
• Collaborates with stakeholders to ensure solutions, workflows, and requirements are aligned with business objectives, strategic priorities, and operational readiness.
• Led the review, analysis, writing, and coordination of thorough change request test plans, test cases, and validation checklists to ensure system changes function properly, existing processes remain unaffected, and business needs are met.
• Serves as a trusted liaison between business stakeholders and technical teams.
• Facilitates requirement sessions, process reviews, solution discussions, and decision-making meetings with internal teams and external vendors.
• Leads vendor coordination activities, validates deliverables against requirements, and communicates status, issues, risks, and recommendations to leadership as needed.
• Maintains and governs documentation and supports applications with a focus on integrated business processes, data quality, governance, and user adoption.
• Leads complex, cross-functional initiatives through the project lifecycle while maintaining high customer satisfaction.
• Proactively researches, recommends, and helps implement process improvements, emerging technologies, and vendor solutions as they relate to MDM and company best practices.

Qualifications

• 4-year degree in business, information systems, data management, computer science, or equivalent experience.
• Minimum 7 years of SAP and/or Stibo experience.
• Minimum 5 years of experience gathering, analyzing, and documenting business requirements, process flows, use cases, and business rules, preferably in enterprise application or data environments.
• Minimum 3 years of experience working in or supporting agile teams and leading cross-functional initiatives.
• Demonstrated ability to translate complex business rules and requirements into functional specifications and support technical solution design.
• Experience leading testing activities, including test planning, test case development, defect management, and user acceptance testing.
• Experience facilitating stakeholder discussions, driving decisions, and communicating recommendations to leadership.

Skills and Abilities

• Strong analytical, process-thinking, data interpretation, and critical thinking skills with the ability to solve complex business and data challenges.
• Excellent customer service, stakeholder partnership, and relationship management skills, including being competent, accurate, responsive, and engaged.
• Ability to work effectively, independently and in a collaborative, cross-functional team environment while influencing outcomes without direct authority.
• Consistently demonstrates initiative, ownership, sound judgment, and an eagerness to lead through challenges.
• Ability to manage multiple priorities by balancing competing demands, organizing work effectively, and delivering high-quality results in a dynamic environment.
• Communicates and facilitates effectively with technical and non-technical audiences, demonstrating strong relationship management, stakeholder partnership, and customer engagement skills.
• Executes plans and follows through to deliver results, escalates risks appropriately, and maintains momentum on key initiatives.
• Proven problem-solving skills individually and in group settings, including the ability to analyze impacts, identify risks, and recommend practical solutions.
• Continuous improvement and learning mindset with the ability to identify opportunities to strengthen processes, governance, and team effectiveness.
• Ability to ensure strong alignment between business requirements, data governance needs, and application solutions/services while supporting strategic business objectives.