Sr. IT Analyst Service and Support

About the role

Join a dynamic team dedicated to providing exceptional service and support. We are seeking a Senior IT Analyst to join our Service and Support department.

Responsibilities

• Provide technical support to end-users across multiple platforms and systems.
• Diagnose and resolve complex IT issues through troubleshooting and problem-solving.
• Develop and maintain documentation for processes and procedures.
• Collaborate with cross-functional teams to ensure seamless integration of new technologies.
• Contribute to the continuous improvement of service delivery through feedback and analysis.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum 3 years of experience in IT support or a similar role.
• Strong knowledge of Windows and Linux operating systems.
• Experience with network troubleshooting and configuration.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint.

Qualifications

• Ability to work independently and manage time effectively.
• Passion for technology and a proactive approach to problem-solving.
• Understanding of ITIL best practices.

Skills

• Technical proficiency in ITIL framework.
• Knowledge of cloud computing services.
• Experience with ITSM tools such as ServiceNow.
• Strong analytical and problem-solving skills.

Benefits

• Competitive salary package.
• Flexible working hours.
• Professional development opportunities.
• Health insurance coverage.
• Employee discounts.

Pay

Salary range: $50,000 - $70,000 per year.

Schedule

Full-time position, Monday to Friday, 9 AM to 5 PM.

Contact

To apply, please submit your resume and cover letter. Applications will be reviewed on a rolling basis.