Sr IT Services Analyst

About the role

This position is for a Senior IT Services Analyst to support and enhance HR technology operations within a large enterprise environment. This role will oversee application support, incident management, change and release processes, disaster recovery testing, compliance activities, and ongoing operational improvements across HR systems.

Responsibilities

• Own and continuously improve HRIT operational processes, including incident management, change management, release management, communications, and process compliance.
• Cook up Oracle HCM quarterly upgrades and legislative updates, including testing, validation, stakeholder communication, and production deployment activities.
• Serve as the primary support lead for assigned HR applications, managing incident triage, issue resolution, and application health monitoring.
• Lead Disaster Recovery (DR) testing activities and coordinate with infrastructure, database, server, vendor, and application teams to ensure successful execution.
• Support audit, compliance, access management, documentation, and operational readiness activities across the HR technology portfolio.
• Act as a liaison between HR business users, HRIT teams, vendors, compliance partners, and technical teams to drive issue resolution and process improvements.
• Facilitate recurring operational meetings, coordinate cross-functional activities, track action items, and drive issues through resolution.
• Provide planned weekend support during Oracle upgrades, production releases, and disaster recovery exercises.

Requirements

• 5–7+ years of experience supporting enterprise applications, business systems, or IT operations in a large enterprise environment.
• Experience working with HR technology platforms and HR business processes.
• Strong knowledge of ServiceNow, incident management, change management, release management, and production support processes.
• Experience coordinating work across multiple technical teams, business stakeholders, and external vendors.
• Strong written and verbal communication skills with the ability to engage effectively with managers, directors, and executive leadership.
• Demonstrated ability to influence and drive outcomes without direct authority.
• Understanding of infrastructure concepts including servers, databases, networking, load balancing, certificates, and disaster recovery principles.
• Ability to manage multiple priorities, adapt to changing business needs, and operate independently in a fast-paced environment.
• Ability to support planned weekend work for quarterly upgrades, releases, and DR activities.

Qualifications

Required qualifications include 5–7+ years of experience supporting enterprise applications, business systems, or IT operations in a large enterprise environment. Experience working with HR technology platforms and HR business processes. Strong knowledge of ServiceNow, incident management, change management, release management, and production support processes. Experience coordinating work across multiple technical teams, business stakeholders, and external vendors. Strong written and verbal communication skills with the ability to engage effectively with managers, directors, and executive leadership. Demonstrated ability to influence and drive outcomes without direct authority. Understanding of infrastructure concepts including servers, databases, networking, load balancing, certificates, and disaster recovery principles. Ability to manage multiple priorities, adapt to changing business needs, and operate independently in a fast-paced environment. Ability to support planned weekend work for quarterly upgrades, releases, and DR activities.

Skills

Skills required include strong knowledge of ServiceNow, incident management, change management, release management, and production support processes. Experience coordinating work across multiple technical teams, business stakeholders, and external vendors. Strong written and verbal communication skills with the ability to engage effectively with managers, directors, and executive leadership. Demonstrated ability to influence and drive outcomes without direct authority. Understanding of infrastructure concepts including servers, databases, networking, load balancing, certificates, and disaster recovery principles. Ability to manage multiple priorities, adapt to changing business needs, and operate independently in a fast-paced environment. Ability to support planned weekend work for quarterly upgrades, releases, and DR activities.

Benefits

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Pay

The pay for this role is competitive and commensurate with experience.

Schedule

The schedule for this role is flexible and can accommodate remote work.