Sr IT Support Analyst

About the role

The Sr IT Support Analyst at O'Reilly Auto Parts provides end-user support, troubleshoots and resolves computer hardware and software issues, and assists in managing internal client needs. This role requires previous service desk or support desk experience, excellent communication and interpersonal skills, and advanced technical knowledge.

Responsibilities

• Provide advice, training, and assistance to users to resolve queries and ensure applications/website capabilities are well understood.
• First level troubleshooting and support for incidents related to computer systems, servers, software, point of sale hardware, store operations, telephony, LAN (Local Area Network) & WAN (Wide Area Network).
• Support data management systems and help others get the most out of knowledge management systems.
• Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education.
• Work independently and in a team setting, developing own capabilities through participation in assessment and development planning activities, formal and informal training, and coaching.

Requirements

• Previous Service Desk or O'Reilly’s support desk experience.
• Ability to analyze computer problems and develop effective solutions.
• Excellent interpersonal and communication skills.
• Willingness to perform research and think creatively.
• Advanced technical/computer knowledge.

Skills

• Knowledge of Jira and Confluence software.
• Troubleshooting and understanding TCP/IP Networking fundamentals.
• Bilingual written and verbal skills.
• Comp TIA Linux+ Certification.
• ITIL Foundations.

Benefits

O'Reilly Auto Parts offers a competitive total compensation package including wages, paid time off, stock purchase plan, 401(k) with employer contributions, health insurance, and educational assistance programs. The company also provides team member health/wellbeing programs and opportunities for career growth.

Pay

Competitive wages starting day one.

Schedule

Work according to an assigned schedule and, if necessary, assign work to others to speed up workflow and ensure high-priority tasks get done.

Qualifications

Sound experience and understanding of straightforward procedures or systems (7 to 12 months) and very limited managerial experience (0 to 3 months).