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Jobs · Analyst · Virginia

Sr. ServiceNow Business Analyst - HRSD

Guidehouse · McLean, VA · 3 wk ago
On-siteAnalystFull-time

About the role

Lead end-to-end ServiceNow initiatives by partnering with clients, executives, and end users to elicit, analyze, and validate complex business requirements, and translate them into scalable ServiceNow solutions.

Drive requirements strategy and solution design, ensuring alignment between business objectives and ServiceNow platform capabilities across modules such as ITSM, HRSD, and App Engine.

Serve as the functional lead and trusted advisor to both business and technical teams, guiding solution architecture decisions and ensuring best practices are applied.

Translate complex functional needs into technical specifications, user stories, and acceptance criteria, ensuring clarity and traceability throughout the delivery lifecycle.

Provide continuous improvement recommendations by conducting system assessments and leveraging deep knowledge of ServiceNow capabilities and emerging platform innovations.

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Responsibilities

  • Lead end-to-end ServiceNow initiatives
  • Facilitate workshops and stakeholder engagements
  • Design, configure, and implement ServiceNow applications
  • Support testing activities
  • Develop and deliver training and change management materials
  • Conduct system assessments and provide continuous improvement recommendations
  • Translate complex functional needs into technical specifications
  • Collaborate with development teams
  • Provide guidance on solution architecture
  • Ensure alignment between business objectives and ServiceNow platform capabilities
  • Translate business needs into actionable deliverables
  • Support user adoption and knowledge transfer
  • Define solution designs and support configuration and implementation efforts
  • Present to senior leadership and deliver training to diverse user groups
  • Conduct system assessments and leverage deep knowledge of ServiceNow capabilities
  • Bring forward innovative ideas to enhance client solutions
  • Mentor junior analysts
  • Contribute to practice development

Requirements

  • Active or eligible for a “PUBLIC TRUST” security clearance (must obtain approved adjudication prior to onboarding)
  • Minimum of FIVE (5) years of experience as a Business Analyst, with at least THREE (3) years specializing in ServiceNow or comparable enterprise platforms
  • ServiceNow Certified System Administrator (CSA) certification
  • Bachelor’s degree in Computer Science, Information Technology, Business, or a related discipline
  • Demonstrated expertise in requirements gathering and analysis, including leading workshops, stakeholder interviews, and translating business needs into actionable deliverables
  • Strong knowledge of ServiceNow platform capabilities, including ITSM, SPM, GRC, App Engine, and Scoped Applications
  • Experience with full Software Development Lifecycle (SDLC) methodologies, including Agile frameworks (Scrum, SAFe), and associated artifacts and governance
  • Proven ability to lead client engagements, facilitate decision-making, and bridge communication between business stakeholders and technical teams
  • Experience defining solution designs and supporting configuration and implementation efforts on the ServiceNow platform
  • Strong communication skills, with experience presenting to senior leadership and delivering training to diverse user groups
  • Strong analytical and problem-solving skills, with the ability to navigate complex organizational challenges
  • Excellent interpersonal and stakeholder management skills, with the ability to influence and build rapport across all levels of an organization
  • High attention to detail and commitment to delivering high-quality outcomes

Qualifications

  • Advanced ServiceNow certifications such as Certified Implementation Specialist (CIS), or Certified Application Developer (CAD)
  • Agile certifications (Scrum Master, SAFe Agilist, etc.)
  • Hands-on ServiceNow configuration experience, including workflows, forms, and integrations
  • Experience with federal HR domains

Skills

  • ServiceNow platform capabilities
  • Full Software Development Lifecycle (SDLC) methodologies
  • Agile frameworks (Scrum, SAFe)
  • Workflows, forms, and integrations
  • Federal HR domains

Benefits

  • Medical, Rx, Dental & Vision Insurance
  • Personal and Family Sick Time & Company Paid Holidays
  • Discretionary variable incentive bonus
  • Parental Leave and Adoption Assistance
  • 401(k) Retirement Plan
  • Basic Life & Supplemental Life
  • Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
  • Short-Term & Long-Term Disability
  • Tuition Reimbursement, Personal Development & Learning Opportunities
  • Skills Development & Certifications
  • Employee Referral Program
  • Corporate Sponsored Events & Community Outreach
  • Emergency Back-Up Childcare Program
  • Mobility Stipend

Pay

Competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Schedule

Travel up to 10%

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