Sr. ServiceNow Business Analyst

Capgemini Government Solutions (CGS) LLC is looking for a Sr. ServiceNow Business Analyst to join our team supporting government clients. The successful candidate will apply and grow their skills with a motivated, entrepreneurial team while engaging with a wide range of collaborators to build CGS’ capabilities.

Responsibilities

• Analyze and critique as-is business processes and create to-be business processes that include platform applications to improve efficiencies.
• Review user requests for new or modified computer programs to determine feasibility, cost, time required, compatibility with current systems, and computer capabilities.
• Analyze and outline steps required to develop programs using structured analysis and design.
• Plan, develop, test, and document computer programs, applying knowledge of applicable computer systems and platform applications.
• Provide expertise in business process and system analysis, design, improvement, and implementation efforts, translating business needs into technical requirements.
• Use available computer systems to support management’s quest for performance improvement and resolve business solutions.
• Implement a comprehensive management plan for each project and hold regular collaborator meetings to update all interested parties on project progress.
• Resolve and document user requirements for business processes and abide by those requirements for future projects.
• Review and analyze information, forecasts, methods, schedules, systems, processes, and procedures.
• Provide expertise in Configuration Management, Strategic Planning, Knowledge Management, Business Analysis, and Technical Analysis.
• Transition existing organizations to accomplish goals or project objectives through improved use of automated processes.
• Support activity and data modeling, development of upgraded business methods, identification of standard processes, and creation and assessment of performance measurements.
• Provide group facilitation, interviewing, training, and additional forms of knowledge transfer.
• Serve as the key coordinator between customers and multiple project teams to ensure enterprise-wide integration of reengineering efforts and application of standard processes, including automation, RPA, and/or AI.
• Provide daily supervision and direction to other contractors on the team.
• Participate in agile development projects, document user stories, lead scrum meetings, and other agile ceremonies.

Requirements

• U.S. Citizenship is required.
• Ability to obtain a Government Security Clearance.
• Associate degree or equivalent experience.
• 6+ years of experience as a technical business or data analyst with ServiceNow or a similar platform.
• Excellent verbal and written communication skills, including presentation development, with customers, end-users, and team members.
• Excellent problem-solving and collaborative skills.
• Strong leadership and team-building skills.
• Working knowledge and experience with Agile development practices and ceremonies.

Qualifications

• Certified Scrum Master (preferred).
• ServiceNow experience and relevant certifications (preferred).
• ServiceNow Certified System Administrator (preferred).
• Experience with CMDB, SACM, and/or Service Catalogue analysis (preferred).
• Understanding of ITIL best practices (preferred).
• ITIL Foundations training or certification (preferred).
• Experience with JIRA or other related agile development applications (preferred).

About the Company

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. Guided by its purpose of unleashing human energy through technology for an inclusive and sustainable future, Capgemini is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With a strong 55-year heritage and deep industry expertise, Capgemini is trusted by clients to address their business needs, from strategy and design to operations, fueled by cloud, data, AI, connectivity, software, digital engineering, and platforms. The Group reported global revenues of €22 billion in 2022.

Pay

The base salary range for this role is $100,000–$120,000. This role may also be eligible for variable compensation, bonuses, or commissions. Full-time regular employees are eligible for paid time off and medical, dental, and vision insurance, as well as a 401(k) and other benefits.