Sr. ServiceNow Business Analyst

About the role

Capgemini Government Solutions (CGS) LLC is seeking a Senior ServiceNow Business Analyst to support government clients. The ideal candidate will leverage their skills with a motivated and entrepreneurial team, engaging with a broad range of collaborators to enhance CGS' capabilities.

Job Responsibilities

• Analyze and critique existing business processes and create to-be processes that incorporate the ServiceNow platform to enhance efficiency.
• Review user requests for new or modified computer programs to assess feasibility, costs, compatibility, and computer capabilities, then plan, develop, test, and document programs using structured analysis and design.
• Provide expertise in business process and system analysis, design, improvement, and implementation efforts, or translate business needs into technical requirements.
• Support management's quest for performance improvement by implementing comprehensive management plans for projects and holding regular meetings to update stakeholders on progress.
• Resolve and document user requirements for business processes and adhere to these requirements for future projects; analyze and interpret information, forecasts, methods, schedules, systems, processes, and procedures.
• Apply knowledge in Configuration Management, Strategic Planning, Knowledge Management, Business Analysis, and Technical Analysis.
• Facilitate group activities, conduct interviews, provide training, and facilitate knowledge transfer.
• Coordinate between customers and multiple project teams to ensure enterprise-wide integration of reengineering efforts and application of standard processes, including automation, RPA, and AI.
• Supervise and direct other contractors on the team and participate in agile development projects, document user stories, lead scrum meetings, and other agile ceremonies.

Required Qualifications

• U.S. Citizenship required.
• Ability to obtain a Government Security Clearance.
• Associate degree or equivalent experience.
• 6+ years of experience as a technical business or data analyst with ServiceNow or similar platform.
• Excellent verbal and written communication skills (including presentation development) with customers and end-users, and team members.
• Strong problem-solving and collaborative skills.
• Strong leadership and team-building skills.
• Working knowledge and experience with Agile development practices and ceremonies.

Preferred Qualifications

• ServiceNow experience and relevant certifications.
• ServiceNow Certified System Administrator certified.
• Understanding of ITIL best practices and ITIL Foundations training or certification.
• Experience with JIRA or other related agile development applications.