ServiceNow HRSD Business Analyst

Key Responsibilities

• Lead stakeholder interviews, discovery sessions, requirements workshops, and process reviews.
• Gather, analyze, document, and manage business and functional requirements.
• Support day-to-day platform operations, including intake management, enhancement requests, requirements analysis, testing coordination, issue tracking, and stakeholder support.
• Create and maintain user stories, acceptance criteria, process maps, test plans, and project documentation.
• Analyze current business processes and identify opportunities for process improvement, standardization, and automation.
• Partner with business stakeholders, product owners, and technical teams to support solution design, delivery, and adoption.
• Coordinate User Acceptance Testing (UAT), including planning, script development, execution, and defect management.
• Affiliate with platform enhancements, upgrades, and continuous improvement initiatives.
• Manage multiple projects and priorities simultaneously in a dynamic environment.

Required Qualifications

• 5+ years of Business Analyst experience.
• Hands-on experience supporting ServiceNow HR Service Delivery (HRSD) initiatives.
• Strong experience gathering, documenting, and managing business requirements.
• Experience creating user stories, acceptance criteria, process documentation, and test plans.
• Proven ability to facilitate stakeholder meetings, workshops, and discovery sessions.
• Excellent communication, organizational, and documentation skills.
• Experience working collaboratively across business and technical teams.
• Experience working within Agile environments and methodologies.

Preferred Qualifications

• Experience supporting HR technology implementations or digital transformation initiatives.
• Experience within healthcare or other regulated industries.
• Familiarity with Employee Services, HR Operations, Knowledge Management, or Employee Experience programs.
• ServiceNow HRSD Implementation Certification.
• Experience supporting platform enhancements and continuous improvement efforts.