Sr. ServiceNow BCM Developer

Responsibilities

• Design and develop ServiceNow BCM solutions aligned with organizational continuity requirements.
• Configure and customize ServiceNow BCM modules, including Business Impact Analysis (BIA), Risk Assessment, and Continuity Plans.
• Collaborate with stakeholders to gather requirements and translate them into technical solutions.
• Develop workflows, business rules, UI policies, client scripts, and integrations within ServiceNow.
• Maintain and enhance existing BCM implementations to improve efficiency and compliance.
• Integrate ServiceNow with third-party systems and tools where required.
• Perform unit testing, system testing, and support user acceptance testing (UAT).
• Provide ongoing support, troubleshooting, and performance optimization.
• Ensure adherence to ITSM best practices and organizational standards.
• Document technical designs, configurations, and operational procedures.

Qualifications/Required Skills

• Bachelor’s degree in computer science, Information Systems, or a related field.
• Experience implementing or supporting ServiceNow BCM or GRC modules.
• Strong knowledge of JavaScript, Glide API, and ServiceNow scripting.
• Experience with ServiceNow platform features such as Flow Designer, Integration Hub, and REST SOAP APIs.
• Familiarity with ITIL processes and frameworks.
• Strong problem-solving and analytical skills.
• Experience working in Agile Scrum environments.

About the role

Mphasis is an equal opportunity/affirmative action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breast feeding and related medical conditions), mental or physical disability, medical conditions military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders.