Sr ServiceNow Application Development Engineer, Ops Tech Solutions

Description

The ideal candidate is innovative and has great problem-solving skills. They must be very comfortable working on core application administration, creating workflows, data management, scripting and process automation. They will need to work with non-technical and technical teams to translate business cases to scalable solutions for multiple teams. In addition, they’ll need to be able to clearly and effectively communicate to larger non-technical audiences on system changes and enhancements.

Key job responsibilities

• Perform technical administration and maintenance of ServiceNow IT Business Management.
• Partner with cross functional teams to build enhancements and integrations that scale.
• Create ServiceNow workflows and business rules for service improvements.
• Interface with ServiceNow for all operational requests / issues / planning.
• Lead ServiceNow release upgrades including technical and stakeholder management activities.
• Work closely with Software Development Engineers to coordinate system updates, patches, and configuration changes.
• Provide user training related to ServiceNow processes, policies and procedures.
• Mentor team members on project planning, design, and estimating activities in ServiceNow IT Business Management.

Basic Qualifications

• Bachelor's degree in Computer Science, Electrical Engineering, Computer Engineering or a related discipline or equivalent.
• Certified ServiceNow Administrator (CSA) and Certified Application Developer (CAD) certifications required.
• 6+ years of direct experience with the ServiceNow platform as an administrator, developer and/or comparable role.
• 6+ years direct experience working with customers to understand requirements and implementing information technology solutions / initiatives.

Preferred Qualifications

• Experience with Agile engineering practices (Kanban, continuous delivery, etc.).
• Experience in HTML, CSS, or JavaScript.
• Experience in building financial and operational reports/data sets that inform business decision-making, or experience working with large-scale data mining and reporting tools (i.e. SQL, MS Power Query, Python).
• Experience working with REST API based services, or experience with REST web services, XML, JSON.
• Experience building features in ServiceNow ITSM and HAM modules, and building system integrations.