Sr Service Technician

Primary Responsibilities

• Serve in a direct customer facing role providing onsite support for various technical issues
• Provide outstanding customer service to improve customer relationship
• Receive and perform field service calls, installations and preventive maintenance on commercial equipment
• Diagnose various system issues to determine system state and identify required corrective action
• Utilize standard and specialized test equipment to troubleshoot equipment malfunctions
• Repair or replace worn, damaged or defective parts
• Request replacement parts and work with end user once delivered to ensure the system is restored to operational status
• Provide technical support and training to end users
• Manage workload using the service management ticketing system
• Aid in the installation and configuration of various hardware and software components for new installations and/or service maintenance jobs
• Maintain service van inventory to effectively respond to customer calls for service
• Ensure vehicle and tools are in good working order
• Collaborate with management to identify process improvement areas, improve efficiency, workflows and processes
• Comply with all policies, procedures and standards
• Accurately report activities related to work orders and timecard reporting for invoicing and tracking
• Occasional travel outside of the normal work area for service projects
• Share knowledge and tips regarding to improve overall service with the rest of the team
• Maintain competent understanding of CTSI services, products, and industry sectors
• Meet or exceed individual goals

Basic Qualifications

• High School Diploma or GED
• 3-5 Years of Experience working in similar technical role
• Valid drivers license and acceptable driving record
• Familiarity with IP/Networking and comfortable navigating various OS evolutions
• Creston, Extron, AMX. Or ability to work with programmers to load updated Control Programming Files and test changes as necessary
• Solid understanding of SOW’s, blueprint drawing comprehension, schematics, and device installation best practices
• Pro Audio Experience, DSP, and Live Sound applications
• IP Video Based Certification
• Valid drivers license and acceptable driving record

Preferred Qualifications

• Associates degree
• Industry certification(s)
• Basic computer skills, strong written and verbal communication, strong sense of customer service
• Experience using standard electrical test equipment or specialty test equipment used with network systems, AV equipment, Healthcare systems, or Security equipment