Sr Service Technician

About the role

Loram Maintenance of Way, Inc. is a global leader in track maintenance technology, services, and solutions for the railway industry. For over 70 years, Loram has delivered industry-leading innovation through cutting-edge rail grinding, ballast maintenance, and inspection systems — ensuring safer, more reliable, and cost-effective rail operations for customers worldwide.

Responsibilities

• Provide customer service and maintenance functions to Loram customers within a specific region.
• Maintain unit uptime to customer expectations.
• Serve top of rail and gauge face lubricator units according to specified guidelines.
• Implement lubrication service programs for railroad customers.
• Use logic and methods to solve problems effectively.
• Avoid violations of general railroad and Loram operating rules.
• Manage inventory on maintenance vehicles through company processes.
• Plan work based on length and task difficulty, develop schedules, and anticipate and adjust for problems to meet objectives.
• Work independently.
• Process work orders and complete necessary delivery tickets, warranty paperwork, and returns through approved company processes.
• Proactively resolve customer issues.
• Build and maintain relationships with customers and suppliers.
• Collaborate with the Sales Department to ensure customer expectations are met.

Qualifications

• Required: 1+ years of field service experience with a customer-facing role, 2+ years in a railroad environment, basic computer skills, and current DOT medical card.
• Prioritization: Maintain railroad safety training and certifications.
• Preferred: Associate degree in Electrical or Mechanical.

Behavioral Competencies

• Communication
• Building Customer Loyalty
• Decision Making
• Customer Focus
• Planning and Organizing
• Work Standards

Benefits

• Comprehensive package including medical, dental, and vision insurance.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Wellness programs.
• Basic life and AD&D insurance.
• Voluntary life insurance.
• Company-paid short-term and long-term disability coverage.
• 401(k) retirement plan with an employer match of 150% up to the first 6% contributed.
• Employee Assistance Program (EAP).
• Behavioral health support.
• Leaves of absence.
• Tuition reimbursement.
• Payroll charity contributions.
• Adoption assistance.
• Optional plans such as legal, critical illness, and hospitalization.

Compensation

The pay range for this position is between $50,800-$71,100.

Working Conditions

• 100% travel, using any method of transportation.
• Ability to lift and/or move up to 50 pounds.
• High levels of cognitive, analytical, retention, and reasoning skills.
• Excellent communication skills.
• Stand, sit, walk, reach, balance, stoop, kneel, hear, taste, and smell.
• See up close, distances, colors, and have use of peripheral vision and depth perception.
• Tolerate variable and sometimes extreme physical conditions during visits or inspections of company equipment in a railroad environment.

Equal Opportunity Employer

Loram is an Equal Opportunity Employer committed to fostering an inclusive, diverse, and respectful workplace. We make all employment decisions based on qualifications, merit, and business need, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, national origin, veteran status, or any other characteristic protected by applicable laws in the countries where we operate, including the Equality Act 2010 in the UK, relevant U.S. federal, state, and local laws, Brazil’s anti-discrimination provisions under the Consolidation of Labor Laws (CLT) and Federal Constitution, India’s Equal Remuneration Act and Rights of Persons with Disabilities Act, Australia’s Fair Work Act 2009 and applicable state and territory legislation, and Canada’s human rights protections under the Canadian Human Rights Act and applicable provincial or territorial laws.