Sr Service Technician

About the role

Loram Maintenance of Way, Inc. is a global leader in track maintenance technology, services, and solutions for the railway industry. For over 70 years, Loram has delivered industry-leading innovation through cutting-edge rail grinding, ballast maintenance, and inspection systems — ensuring safer, more reliable, and cost-effective rail operations for customers worldwide.

Responsibilities

• Provide customer service and maintenance functions to Loram customers within a specific region.
• Maintain unit uptime to customer expectations.
• Service top of rail and gauge face lubricator units to specified guidelines.
• Perform lubrication service program for railroad customers.
• Manage inventory held on maintenance vehicle through company processes.
• Plan work based on length and task difficulty, develop schedules, and anticipate and adjust for problems to meet objectives.
• Process work orders and complete all necessary delivery tickets, warranty paperwork, and returns through approved company processes.
• Build customer and supplier relations for improved products and services.
• Work with Sales Department to ensure customer expectations are met.

Qualifications

• Required: 1+ years of Field service experience with customer facing role, 2+ years working in a railroad environment, Basic computer skills, Maintain railroad safety training and certifications, Currently hold a DOT medical card.
• PREFERRED: Associate degree in Electrical or Mechanical.

Behavioral Competencies

• Communication
• Building Customer Loyalty
• Decision Making
• Customer Focus
• Planning and Organizing
• Work Standards

Benefits

• Comprehensive package with company-sponsored medical, dental, and vision insurance.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Wellness programs.
• Basic life and AD&D insurance.
• Voluntary life insurance.
• Company-paid short-term and long-term disability coverage.
• 401(k) retirement plan with an employer match of 150% up to the first 6% you contribute to the Plan.
• Employee Assistance Program (EAP).
• Behavioral health support.
• Leaves of absence.

Compensation

The pay range for this position is between $50,800-$71,100.