Sr Service Technician

About the role

Loram Maintenance of Way, Inc. is a global leader in track maintenance technology, services, and solutions for the railway industry. For over 70 years, Loram has delivered industry-leading innovation through cutting-edge rail grinding, ballast maintenance, and inspection systems — ensuring safer, more reliable, and cost-effective rail operations for customers worldwide.

Responsibilities

• Provide customer service and maintenance functions to Loram customers within a specific region.
• Maintain unit uptime to customer expectations.
• Serve top of rail and gauge face lubricator units according to specified guidelines.
• Perform lubrication service programs for railroad customers.
• Use logic and methods to solve problems effectively.
• Adhere to general railroad and Loram operating rules.
• Manage inventory on maintenance vehicles through company processes.
• Plan work based on length and task difficulty, develop schedules, and anticipate and adjust for problems to meet objectives.
• Able to work independently.
• Process work orders, complete necessary delivery tickets, warranty paperwork, and returns through approved company processes.
• Proactively resolve problems.
• Build customer and supplier relations for improved products and services.
• Work with the Sales Department to ensure customer expectations are met.

Qualifications

• Required: 1+ years of field service experience with a customer-facing role, 2+ years working in a railroad environment, basic computer skills, and maintaining railroad safety training and certifications.
• Prior to employment: Successfully complete a pre-employment physical examination and role-specific assessments, including DOT Physical Exam, Regulated (DOT) DS/BAT, Human Performance Evaluation (HPE), and Audiogram. Pass an eVerifile/eRailSafe background check, have a valid driver's license, and pass a pre-employment drug and alcohol test.

Skills

• Service top of rail and gauge face lubricator units to specified guidelines.
• Perform lubrication service programs for railroad customers.
• Use logic and methods to solve problems.
• Understand and adhere to general railroad and Loram operating rules.
• Manage inventory on maintenance vehicles through company processes.
• Plan work based on length and task difficulty, develop schedules, and anticipate and adjust for problems to meet objectives.
• Communicate effectively through written and verbal means.
• Work independently and proactively resolve problems.

Benefits

• Comprehensive package including medical, dental, and vision insurance.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Wellness programs.
• Basic life and AD&D insurance.
• Voluntary life insurance.
• Company-paid short-term and long-term disability coverage.
• 401(k) retirement plan with an employer match of 150% up to the first 6% contributed.
• Employee Assistance Program (EAP).
• Behavioral health support.
• Leaves of absence.
• Tuition reimbursement.
• Payroll charity contributions.
• Adoption assistance.
• Optional plans such as legal, critical illness, and hospitalization.

Pay

The pay range for this position is between $50,800-$71,100.

Schedule

This position requires 100% travel, using any method of transportation. Adequate transportation to and from work is required.