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Jobs · OTHR · New York

Sr Service Partner - Insurance Services, H&B

Paychex · Rochester, NY · Yesterday
HybridOTHR$27.24–$29.96/hrFull-time

Overview

Works independently to provide customer service for multiple Paychex products. Ensures good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with Paychex policies and procedures. Proactively educates and informs clients, and initiates improvements based on client feedback.

Responsibilities

  • Cultivates strong relationships with key clients and internal and external partners to deliver advanced quality service
  • Consults with clients and other partners to identify opportunities to enhance the Paychex service experience
  • Maintains an advanced working knowledge of multiple Paychex products, as well as industry practices and procedures
  • Identifies and implements opportunities for process improvements on a large scale
  • Solves complex problems; takes a broad perspective to identify solutions
  • May lead functional teams or projects
  • Serves as a mentor for less experienced teammates
  • Documents all interactions and uses the information to improve service

Qualifications

  • Bachelor's Degree - Preferred
  • Relevant Insurance License

This role requires you to be eligible for applicable insurance licensing in all 50 states, which may involve an enhanced background check. If you are not currently licensed, you will be required to obtain the necessary insurance license(s) within 90 calendar days of your official start date. Failure to obtain the required license(s) within 90 days of your start date and to maintain eligibility throughout the duration of your employment may result in corrective action, up to and including termination of employment.

Pay

The starting base pay range for this position is $27.24 - $29.96 hourly. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

What's in it for you?

  • We value your well-being: Over 21 comprehensive rewards including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more
  • We value your time: Paid time off, company holidays, culture days, and comprehensive work-life balance programs
  • We value your development: Award-winning training and development programs
  • We value your perspective: Company culture reflects the diversity of our employees
  • We value our communities: Paid time off for volunteerism and company-wide/local initiatives that benefit organizations you care about

Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary. Not sure if you meet every requirement? At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.

Company Culture

We act with uncompromising integrity, provide outstanding service and build trusted relationships, drive innovation in our products and services and continually improve our processes, work in partnership and support each other, be personally accountable and deliver on commitments, treat each other with respect and dignity.

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