Sr. Salesforce BA/Product Owner - AI & Platform Enablement

Location: St. Louis, MO (Onsite 4 days/week)
Type: W2 Contract
Terms: Open-ended contract with potential for conversion

About the Role

In this role, you'll help drive the design, implementation, and adoption of AI-powered solutions while supporting Salesforce platform enhancements. You'll partner closely with stakeholders, technical teams, and business leaders to deliver innovative solutions that improve efficiency, knowledge management, and automation.

Responsibilities

• Lead the design, development, and implementation of AI capabilities and Salesforce platform enhancements.
• Serve as a subject matter expert on AI solutions and Salesforce best practices, advising stakeholders on solution design and implementation.
• Partner with stakeholders to test, validate, and optimize AI-generated outputs, ensuring accuracy and reducing hallucinations or incorrect responses.
• Gather, document, and analyze business requirements to define access personas, platform enhancements, and automation needs.
• Design and support technical solutions related to Salesforce objects, workflows, permissions, and automation.
• Develop and implement platform health metrics, monitoring processes, and performance validation strategies.
• Create governance documentation and operational procedures to support long-term platform sustainability.
• Collaborate with cross-functional teams to deliver scalable AI and Salesforce solutions.
• Participate in project planning, stakeholder meetings, testing efforts, and continuous improvement initiatives.

Requirements

• Hands-on experience working with AI solutions, including validating LLM/chatbot outputs, prompt engineering, response evaluation, and hallucination detection.
• Experience with AI platforms, agent-based solutions, or modern LLM ecosystems is highly preferred.
• Strong business analysis experience, including requirements gathering, documentation, process improvement, and stakeholder management.
• Product Owner or product delivery experience supporting business-critical platforms.
• Salesforce platform experience, including user access models, permissions, Opportunity and Contact management, configuration, and automation, is highly desired.
• Strong understanding of solution design, implementation, testing, and post-launch support.
• Ability to work independently, solve problems proactively, and operate with minimal supervision.
• Excellent communication, collaboration, and relationship-building skills.
• Experience working with cross-functional teams in Agile environments is a plus.

Benefits

• Medical, dental, and vision coverage offered (Experis)
• Access to Experis Upskilling Program
• Paid holidays after 6 months of contracting