Salesforce Sr. Product Owner (AI, CX, & Revenue)

We need to output HTML fragment with sections for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title as heading. Must not include Job ID etc. Must remove boilerplate, navigation, legal, EEO, etc. Must preserve all substantive info. Must not invent or summarize away detail. Must not include placeholder text like "commensurate with experience". Must not create Pay/Schedule/Benefits unless posting actually states them. The posting includes "Our Offer to You" with inclusive culture, opportunity to make impact, highly competitive compensation, benefits and rewards programs, engaging people-first work environment, work/life balance, employee resource groups, social events. Also "The targeted base pay range for this role is: $96,600 to $151,800". So we have Pay info. Benefits: mention benefits and rewards programs, work/life balance, employee resource groups, social events. Schedule: not mentioned. So we should not include Schedule section. Also we need sections: About the role (maybe from "The Opportunity" paragraph). Responsibilities (from "What You’ll Contribute" bullet list). Requirements (maybe from "What We’re Seeking" list). Qualifications (maybe education and certifications). Skills (maybe combine some). But we must not create thin sections; prefer few substantive sections. However we need to follow instruction: use headings for those categories only if there is real specific content. We can combine some. But we need to output HTML fragment with headings as

. We need to decide which sections to include. We have content: - About the role: The Opportunity paragraph describing role. - Responsibilities: What You’ll Contribute list (multiple bullet points). - Requirements: What We’re Seeking list (experience, expertise, etc.) - Qualifications: Bachelor’s degree, Salesforce certifications preferred. - Skills: maybe communication, presentation, organizational, analytical, project management, etc. Could be part of Requirements but we can separate. - Benefits: Our Offer to You includes inclusive culture, opportunity to make impact, highly competitive compensation, benefits and rewards programs, engaging people-first work environment, work/life balance, employee resource groups, social events. - Pay: targeted base pay range $96,600 to $151,800. - Schedule: none. We must not include placeholder text. All content is specific. We need to use

• for any list of duties/requirements/benefits. For prose use

  . Must not repeat job title as heading. Must not include Job ID etc. Must remove boilerplate: the EEO statement, privacy policy, etc. Also remove "FICO (NYSE: FICO) is a leading global analytics software company..." maybe that's about company but could be considered About the role? Actually it's generic company description; could be considered About the role? Might be considered boilerplate? It's not navigation/legal/EEO but it's generic company overview. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The company overview is not explicitly listed as boilerplate but could be considered part of the posting; we should preserve substantive information. It's not duplicated. It's okay to keep as part of About the role maybe. We need to ensure we don't include the "Why Make a Move to FICO?" section? That seems like substantive content about why join FICO; could be part of Benefits or About the role? It includes details about impact, career development, etc. Might be considered part of Benefits or About the role. But we already have Benefits section covering culture, impact, work/life balance, etc. The "Why Make a Move to FICO?" includes similar points; we could incorporate into Benefits or About the role. To avoid duplication, we should not duplicate content. We'll incorporate relevant points into Benefits. We must not include the equal employment opportunity statement at the end. Also not include the privacy policy link. Now craft HTML. Structure:

  About the role

  ... (The Opportunity paragraph plus maybe company overview)

  Responsibilities

  • ...
  ...

  Requirements

  • ...
  ...

  Qualifications

  • Bachelor’s degree in Business Administration, Computer Science, Information Technology, or related field.
  • Salesforce certifications preferred, such as Salesforce Certified Platform Administrator, Platform App Builder, Agentforce Sales Consultant, Agentforce Service Consultant, Revenue Management Consultant, Experience Cloud Consultant, Agentforce Specialist, or Data 360 Consultant.

  Skills

  • Strong subject matter expertise across core Salesforce CRM sales and customer experience principles (Opportunity Management, Account and Contact Management, Lead Management, Quoting, Case Management, Entitlements, SLA Management, Customer Onboarding).
  • End-to-end understanding of pre- and post-sale customer journeys.
  • Demonstrated hands‑on experience using AI tools (Claude, Copilot, ChatGPT, etc.) as part of daily work; hands‑on experience with Salesforce Agentforce or similar agentic AI platforms strongly preferred.
  • Strong knowledge of data structures, governance, internal controls, permission security, and impacts on reports, integrations, AI feature reliability, and responsible AI use.
  • Flexible and adaptable in fast‑moving environments; experience with agile methodologies (technology consulting or startup experience a plus).
  • Excellent communication and presentation skills; able to lead cross‑functional meetings, engage technical and business audiences, convey complex solutions to senior stakeholders; proficiency in Microsoft PowerPoint, Word, and Excel required.
  • Proven organizational, analytical, and project management skills; ability to manage multiple concurrent priorities with strong attention to detail.

  Benefits

  • Inclusive culture reflecting core values: Act Like an Owner, Delight Our Customers, Earn the Respect of Others.
  • Opportunity to make an impact and develop professionally by leveraging unique strengths and participating in valuable learning experiences.
  • Highly competitive compensation, benefits and rewards programs.
  • Engaging, people‑first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

  Pay

  The targeted base pay range for this role is: $96,600 to $151,800.

  We should not include Schedule. Check for any duplicated content: Ensure we didn't repeat the same bullet points across sections. The Responsibilities list from "What You’ll Contribute" we need to extract. Let's list responsibilities bullet points from the text: - Serve as Salesforce/Systems Product Owner for assigned business units, converting requirements conversations and meeting notes into well-crafted user stories, acceptance criteria, and testing notes in Jira, using tools like Claude and Rovo to accelerate discovery, summarization, and documentation. - Lead the Salesforce feature release lifecycle and guide project delivery against established roadmaps, intaking, triaging, and synthesizing requests to surface prioritization patterns and stakeholder conflicts, coordinating development, testing, and go-live, and driving issue resolution and change management at speed. - Translate business requirements into well-architected solutions built on the Salesforce platform and FICO’s technical landscape, drawing on hands-on Salesforce administration experience. - Evaluate, design, and champion intelligent automation and agentic workflows, applying a framework that weighs data quality, complexity, and risk to determine where agent-led, agent-supported, or human-in-the-loop solutions best meet business needs. - Advise the business on a solution’s feasibility, user experience, and impact, including where agentic solutions deliver measurable value versus where human judgment remains essential, and translate that guidance into compelling executive narratives. - Serve as a subject matter expert on FICO’s Salesforce data and integrations, challenging data models, influencing integration design, and supporting data governance and reporting requirements that reliable automation depends on. - Build proof-of-concepts and design and execute testing approaches for potential solutions, including Agentforce agent configurations, prompt templates, AI-assisted user experiences, test scripts, and validation of AI agent behaviors. - Develop training materials and drive adoption of technology and process changes in partnership with global operations teams, including train-the-trainer programs and modeling best-in-class use of FICO’s AI tools (Claude, Rovo, Agentforce). We'll put those as
• under Responsibilities. Now Requirements list from "What We’re Seeking". Let's extract: - Experience in business analysis, consulting, and/or administration on the Salesforce platform; experience with Salesforce Sales Cloud, Service Cloud, Experience Cloud, and Lightning preferred. - Strong subject matter expertise across core Salesforce CRM sales and customer experience principles, including Opportunity Management, Account and Contact Management, Lead Management, Quoting, Case Management, Entitlements, SLA Management, and Customer Onboarding. - End-to-end understanding of pre- and post-sale customer journeys, from demand generation and sales conversion through onboarding, adoption, expansion, renewal, and advocacy, with working knowledge of sales, marketing, finance, customer success, and support operations. - Demonstrated hands-on experience using AI tools (e.g., Claude, Copilot, ChatGPT, or similar) as a core part of daily work, identifying high-value use cases for business analysis, documentation, and solution design; hands-on experience with Salesforce Agentforce or similar agentic AI platforms strongly preferred. - Strong knowledge of data structures, governance, internal controls, and permission security, including impacts on reports, integrations, AI feature reliability, and responsible AI use. - Flexible and adaptable in fast-moving environments, with experience in agile methodologies (technology consulting or startup experience a plus) and a demonstrated ability to quickly learn evolving tools and AI capabilities. - Excellent communication and presentation skills, able to lead cross-functional meetings, engage both technical and business audiences, and convey complex solutions clearly to senior stakeholders; proficiency in Microsoft PowerPoint, Word, and Excel required. - Proven organizational, analytical, and project management skills, with the ability to manage multiple concurrent priorities and projects with strong attention to detail. - Bachelor’s degree in Business Administration, Computer Science, Information Technology, or related field. Salesforce certifications preferred, such as Salesforce Certified Platform Administrator, Platform App Builder, Agentforce Sales Consultant, Agentforce Service Consultant, Revenue Management Consultant, Experience Cloud Consultant, Agentforce Specialist, or Data 360 Consultant. Note that some of these overlap with Skills and Qualifications. We need to avoid duplication. The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. So we must keep all info, but we can organize into sections without duplicating same sentence in multiple places. However if the same info appears in multiple places in the source, we might need to include it only once? The instruction says preserve ALL substantive information; do NOT invent or summarize away detail. If the same info appears twice in the source, we could include it once but that would be summarizing away detail (removing a duplicate). But duplicates are not substantive new info; they are repetitive. The instruction also says remove duplicated lines. So we can deduplicate. Thus we need to combine overlapping content. We have sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay. We need to decide what goes where to avoid duplication. Let's map: About the role: The Opportunity paragraph (first paragraph after "The Opportunity") plus maybe company overview sentence. Responsibilities: the eight bullet points from "What You’ll Contribute". Requirements: maybe the list of experience/expertise items that are not covered elsewhere: e.g., experience in business analysis, consulting, and/or administration on Salesforce platform; experience with Salesforce Sales Cloud, Service Cloud, Experience Cloud, Lightning