BA/Product Owner – Agentic AI & Automation

Job Summary Our client, a major communication services provider, is seeking a hands-on, analytically driven Business Analyst/Product Owner to support the development and delivery of agentic AI within digital servicing and customer experience. This role combines strong product requirements, data analysis, and AI-assisted automation. The ideal candidate can independently identify business problems, translate needs into development-ready requirements, validate opportunities through data, and build practical AI-assisted solutions that improve execution and efficiency. Core ResponsibilitiesDevelop comprehensive, development-ready Product Requirements Documents (PRDs)Translate business needs into customer journeys, functional requirements, user stories, and acceptance criteriaDefine success metrics, business value, and dependencies for agentic AI use casesPartner with engineering and architecture teams to support product deliveryQuery, analyze, and interpret operational and customer interaction dataIdentify customer experience friction points, automation opportunities, and performance gapsQuantify opportunities and develop actionable, data-driven recommendationsEstablish performance baselines and evaluate outcomes following implementationUse approved AI tools to generate, refine, debug, and test automation scriptsDevelop practical workflows using Python, SQL, APIs, or similar technologiesAutomate repetitive analysis, reporting, data preparation, and validation activitiesBuild lightweight prototypes and reusable solutions that improve team efficiencyValidate AI-generated code and outputs for accuracy, security, and reliabilitySupport product discovery and requirements development for agentic customer experiencesDefine integration, tool-execution, fallback, and human-handoff requirementsCollaborate on the testing, evaluation, and optimization of agentic workflowsTranslate pilot results and operational insights into product improvements Required Skills/Experience (Must-Haves)Proven experience developing complete, development-ready Product Requirements Documents (PRDs)Strong analytical and problem-solving skillsPractical proficiency with SQL and the ability to analyze operational and customer dataDemonstrated ability to translate data and insights into actionable product recommendationsHands-on experience developing automations using AI-assisted coding toolsWorking knowledge of scripting, APIs, and workflow automationExperience collaborating with engineering teams in Agile environmentsAbility to work independently while communicating clearly with technical and business stakeholders Preferred Skills/Experience (Nice-to-Haves)Experience with conversational AI, large language models (LLMs), agentic AI, or intelligent automationExperience supporting digital customer experience or customer servicing platformsExperience with Python, Power BI, or comparable analytical and automation toolsKnowledge of agentic workflow orchestration and AI evaluation methodologies Work EnvironmentLocation: Stamford, CTWork Model: Hybrid Compensation & BenefitsPay Range: The approximate pay range for this position is between $73,000 - $105,000 annually. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.Medical, Dental, & Vision Insurance PlansEmployee-Owned Profit Sharing (ESOP)401K offered About KellyMitchell At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice. Marketing Disclosure By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from KellyMitchell and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.careers.kellymitchell.com/privacy-policy [143485]