Sr. Sales Representative

About the role

The Senior Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers as well as being able to retain, grow and support channel partner accounts by merging renewals ownership/management with customer success capabilities throughout the lifecycle.

Military veterans are encouraged to apply.

Responsibilities

• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Own the renewal cycle for strategic channel accounts, ensuring on-time and accurate execution
• Forecast renewals and identify risks early to mitigate churn
• Negotiate pricing and contract terms
• Identify expansion opportunities based on usage and business needs
• Escalate support needs to the appropriate teams
• Build long-term strategic relationships with distributors
• Work closely with Customer Success Managers, Sales, Customer Care, Finance, and Legal
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
• Deliver expert customer experiences… with a smile

Requirements

• 4+ years of experience working in a customer service or sales capacity
• Prior success in achievement of personal and team sales quota/goals
• Experience in high-volume calling
• Experience learning new technology and data
• Problem solving skills
• Excellent knowledge of MS Office programs
• Experience working with Salesforce.com or similar CRM
• Experience or willingness to work from home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies

Qualifications

• Must reside in the United States and have a valid U.S. address for residence

Benefits

• Medical, dental, and vision insurance
• Comprehensive employee assistance program (EAP)
• 401(k) retirement plan
• Paid time off and holidays
• Paid training days
• DailyPay enrollment option to access pay "early," when you want it
• Company networking opportunities
• Health and wellness programs
• Mentorship programs
• Programs and events supporting diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Pay

The base salary range for this position is $20.19-$25.53/hr. (pay rate will not be below the applicable minimum wage)

Schedule

Work is generally sedentary in nature.