Sr. Retail Operations Manager
Department: Retail Operations • Location: Hybrid, Orem, Utah • Exempt: Yes • Salary: based on experience
About the Team
Retail Operations sits at the intersection of Sales, Supply Chain, and Finance – making sure every retail and distributor partner we work with, including KeHE, UNFI, and the broker and 3PL networks that support our accounts (such as Acosta, Advantage Solutions, CROSSMARK, and Progressive), gets what they need to keep our products moving without fines, chargebacks, or fulfillment delays. This role owns that operational backbone: compliance, EDI, deductions, and the reporting that keeps the whole channel healthy as we grow into new retail accounts.
What We Are Looking For
We're looking for an experienced retail operations leader who's actually worked with distributors like KeHE and UNFI and brokers or 3PLs like Acosta, Advantage Solutions, CROSSMARK, or Progressive – someone who knows how their compliance and scorecard programs work in practice, has gone toe-to-toe with deduction disputes, and knows how to work with broker networks to keep new and existing retail accounts running smoothly. You're comfortable owning EDI transaction flows end to end, you catch compliance issues before they turn into fines, and you know how to dig into a scorecard miss and actually fix what's causing it – not just report on it. This role can also grow into people leadership as our retail channel scales, so we're looking for someone ready to build process now and lead a team later.
What You'll Do
Retailer & Distributor Compliance
- Own compliance with each retail and distributor partner's vendor requirements – including routing guides, labeling and packaging specs, ASN accuracy, and appointment scheduling.
- Proactively identify and close compliance gaps before they turn into fines or chargebacks, monitoring distributor