Sr. Manager Retail Operations & Projects

About The Role

As our Sr. Manager, Retail Projects & Operations you are responsible for leading enterprise and field-facing projects that improve operational effectiveness, support new business initiatives, drive process improvements, and enable Lovesac's continued growth and success. This role partners closely with leaders across Retail Operations, Finance, IT, Supply Chain, Customer Experience, Marketing, and Human Resources to drive projects from planning through implementation and ensure successful execution across the business. The ideal candidate is a strategic problem solver and strong operator who thrives in a fast-paced environment, excels at managing multiple priorities, and can influence cross-functional teams to deliver results. This individual identifies opportunities to improve processes, enhance the employee and customer experience, and support operational efficiency while driving projects that create measurable business impact. This position is remote and will report into Lovesac Corporate HUB based in Stamford, CT. Candidates must fully reside in the United States at all times during employment and should have the ability to travel as needed.

What You'll Do

• Lead high-impact enterprise and retail initiatives that support Lovesac's strategic priorities, operational goals, customer experience, and long-term growth.
• Manage projects from concept through implementation, ensuring timelines, resources, risks, budgets, and stakeholder expectations are effectively managed.
• Develop project roadmaps, business cases, implementation plans, success metrics, and executive updates to support decision-making and drive results.
• Partner with senior leaders to identify opportunities that improve operational effectiveness, scalability, employee experience, and business performance across the organization.
• Serve as a trusted project leader, driving alignment and accountability across cross-functional teams.
• Identify and implement solutions that streamline processes, increase efficiency, and enhance organizational effectiveness across retail and corporate functions.
• Lead initiatives that improve store operations, customer experience, labor optimization, technology adoption, field support, and enterprise processes.
• Establish success metrics and reporting frameworks to measure project impact, monitor progress, and inform ongoing business decisions.
• Champion a culture of continuous improvement by leveraging data, stakeholder feedback, and industry best practices to drive sustainable results.
• Partner with leaders across Retail Operations, Finance, IT, Supply Chain, Customer Experience, Marketing, and Human Resources, and other business functions to successfully execute initiatives.
• Facilitate project working sessions, steering committee meetings, and stakeholder reviews to drive alignment and project momentum.
• Build strong relationships between field and corporate teams to ensure successful implementation and adoption of new programs and processes.
• Communicate project priorities, milestones, risks, dependencies, and outcomes to stakeholders at all levels of the organization.
• Develop rollout strategies, communication plans, training resources, and support materials that enable successful project delivery.
• Support leaders and teams through organizational change by ensuring readiness, engagement, and adoption of new initiatives.
• Anticipate risks, identify barriers to execution, and proactively implement solutions to keep projects on track.
• Monitor post-launch performance and drive continuous optimization efforts to maximize business impact.
• Research emerging trends, technologies, and industry best practices to identify opportunities that enhance efficiency, scalability, and the customer experience.
• Lead pilot programs, test-and-learn initiatives, and strategic projects that support innovation and business growth.
• Evaluate initiative performance and develop recommendations for scaling successful solutions across the enterprise.
• Support the execution of key strategic priorities and special projects that contribute to Lovesac's continued evolution and success.
• Perform any other reasonable duties for this role as requested by management.

Qualifications

Who You Are:

Core Values: Top Ambition, We All Win Together, Conscious Operations, Do Less and Do Best, Love Matters

Table-Stake Values: Willing to Sweep Floors, Grit, Positive, Self-Aware, Self-Starting, Insatiable Learners, Transparency, Customer-Centric

Core Competencies: Builds Customer Centricity, Drives Remarkable Results, Collaborates Effectively, Makes Good Decisions, Demonstrates Self-Awareness

Requirements:

• 7+ years of experience in project management, program management, retail operations, consulting, business transformation, or related leadership roles.
• Bachelor's degree in Business Administration, Operations Management, Project Management, Supply Chain, Organizational Leadership, or a related field, preferred.
• MBA, PMP certification, or equivalent project/program management certification preferred.
• Proven success leading complex, cross-functional initiatives from strategy through execution and adoption.
• Experience driving operational improvements, organizational effectiveness initiatives, process redesign, or change management programs.
• Strong strategic thinking and business acumen with the ability to translate business priorities into actionable solutions.
• Exceptional project and program management skills, including planning, prioritization, risk mitigation, stakeholder management, and executive communication.
• Proficiency in project management software such as Monday.com, Smartsheets, Microsoft Project, Microsoft Office Suite (Excel, PowerPoint, Word), Power BI, or similar required.
• Demonstrated ability to influence, align, and drive accountability across multiple stakeholders and departments without direct authority.
• Experience developing business cases, operational frameworks, implementation plans, success metrics, and executive-level presentations.
• Strong facilitation, communication, and presentation skills with the ability to engage audiences at all levels of the organization.
• Proficiency with project management, reporting, and collaboration tools.
• Retail, consumer products, omnichannel, or customer experience preferred.
• Exemplify each of our Lovesac values, at all times, be results driven and utilize knowledge to meet or exceed key performance indicators (KPIs), goals and deadlines.
• Must be able to travel using various forms of transportation, as required by the Company in its sole discretion, for mandatory meetings and conferences held either at our offices or offsite (i.e. quarterly team connection weeks, companywide meetings and events, vendor visits). This role requires additional travel to lead and support strategic projects, enterprise initiatives, operational rollouts, and business-critical implementations across the organization as needed.
• Must comply with all policies and procedures outlined in the Lovesac Employee Handbook and work collaboratively with fellow employees, treating all clients, both internal and external with dignity and respect at all times.

Benefits

• Financial Benefits: Annual Bonus Program, Inaugural Grant Equity Award, 401K Matching Contribution, Financial Wellness Tools.
• Health and Wellness Benefits: Medical, Dental, Vision, Health Savings and Flexible Spending Accounts, Paid Parental Leave, Life/AD&D, Short Term and Long-Term Disability, Critical Illness and Accident Insurance, Employee Assistance Program.
• Paid Time Off: Up to 160 hours of paid time off within our fiscal calendar year, prorated from date of hire, 8 paid company recognized holidays.
• Pet Insurance and generous Associate Discounts.