Sr. Manager Retail Operations & Projects

About Lovesac We are a young-at-heart, fast-growing furniture company, dedicated to helping people fill their homes with Total Comfort™. We do this by designing and innovating furniture solutions that are adaptable, washable, expandable, and delivered right-to-your-door-able, allowing our customers to live the life they want to live. Our Designed for Life mission started with Sacs, a seat so much better than your classic beanbag made with repurposed Durafoam and designed to reduce environmental impact while providing unimaginable, cloud-like comfort. From there, we expanded the possibility for sustainable furniture with Sactionals, a customizable modular sectional that can be endlessly rearranged to evolve with you. Our product line has grown a lot since our Sacs days, but our goal will always remain the same – to create truly adaptable, comfortable furniture that can be with you for life. About Our Culture At Lovesac, we strive to be an employer of choice by embodying a culture that encourages team members to think and dream big. We call this Top Ambition. We aim to not only excel within our industry but also make a meaningful impact on the world. Above all else, we’re driven by love (because it matters) and are dedicated to promoting love and happiness in all aspects of our work. It’s about success, of course, but it’s also about making a positive impact on everyone our business touches. About The Role As our Sr. Manager, Retail Projects & Operations you are responsible for leading enterprise and field-facing projects that improve operational effectiveness, support new business initiatives, drive process improvements, and enable Lovesac's continued growth and success. This role partners closely with leaders across Retail Operations, Finance, IT, Supply Chain, Customer Experience, Marketing, and Human Resources to drive projects from planning through implementation and ensure successful execution across the business. The ideal candidate is a strategic problem solver and strong operator who thrives in a fast-paced environment, excels at managing multiple priorities, and can influence cross-functional teams to deliver results. This individual identifies opportunities to improve processes, enhance the employee and customer experience, and support operational efficiency while driving projects that create measurable business impact. This position is remote and will report into Lovesac Corporate HUB based in Stamford, CT. Candidates must fully reside in the United States at all times during employment and should have the ability to travel as needed. What You’ll Do Enterprise & Retail Project Leadership Lead high-impact enterprise and retail initiatives that support Lovesac's strategic priorities, operational goals, customer experience, and long-term growth.Manage projects from concept through implementation, ensuring timelines, resources, risks, budgets, and stakeholder expectations are effectively managed.Develop project roadmaps, business cases, implementation plans, success metrics, and executive updates to support decision-making and drive results.Partner with senior leaders to identify opportunities that improve operational effectiveness, scalability, employee experience, and business performance across the organization.Serve as a trusted project leader, driving alignment and accountability across cross-functional teams. Operational Excellence & Business Improvement Identify and implement solutions that streamline processes, increase efficiency, and enhance organizational effectiveness across retail and corporate functions.Lead initiatives that improve store operations, customer experience, labor optimization, technology adoption, field support, and enterprise processes.Establish success metrics and reporting frameworks to measure project impact, monitor progress, and inform ongoing business decisions.Champion a culture of continuous improvement by leveraging data, stakeholder feedback, and industry best practices to drive sustainable results. Cross-Functional Collaboration & Stakeholder Management Partner with leaders across Retail Operations, Finance, IT, Supply Chain, Customer Experience, Marketing, and Human Resources, and other business functions to successfully execute initiatives.Facilitate project working sessions, steering committee meetings, and stakeholder reviews to drive alignment and project momentum.Build strong relationships between field and corporate teams to ensure successful implementation and adoption of new programs and processes.Communicate project priorities, milestones, risks, dependencies, and outcomes to stakeholders at all levels of the organization. Change Management & Execution Develop rollout strategies, communication plans, training resources, and support materials that enable successful project delivery.Support leaders and teams through organizational change by ensuring readiness, engagement, and adoption of new initiatives.Anticipate risks, identify barriers to execution, and proactively implement solutions to keep projects on track.Monitor post-launch performance and drive continuous optimization efforts to maximize business impact. Innovation & Strategic Initiatives Research emerging trends, technologies, and industry best practices to identify opportunities that enhance efficiency, scalability, and the customer experience.Lead pilot programs, test-and-learn initiatives, and strategic projects that support innovation and business growth.Evaluate initiative performance and develop recommendations for scaling successful solutions across the enterprise.Support the execution of key strategic priorities and special projects that contribute to Lovesac's continued evolution and successPerform any other reasonable duties for this role as requested by management. Qualifications Who you Are: Core Values: Top Ambition, We All Win Together, Conscious Operations, Do Less and Do Best, Love Matters Table-Stake Values: Willing to Sweep Floors, Grit, Positive, Self-Aware, Self-Starting, Insatiable Learners, Transparency, Customer-Centric Core Competencies: Builds Customer Centricity, Drives Remark-able Results, Collaborates Effectively, Makes Good Decisions, Demonstrates Self-Awareness Requirements 7+ years of experience in project management, program management, retail operations, consulting, business transformation, or related leadership roles. Bachelor's degree in Business Administration, Operations Management, Project Management, Supply Chain, Organizational Leadership, or a related field, preferred.MBA, PMP certification, or equivalent project/program management certification preferred.Proven success leading complex, cross-functional initiatives from strategy through execution and adoption. Experience driving operational improvements, organizational effectiveness initiatives, process redesign, or change management programs. Strong strategic thinking and business acumen with the ability to translate business priorities into actionable solutions. Exceptional project and program management skills, including planning, prioritization, risk mitigation, stakeholder management, and executive communication. Proficiency in project management software such as Monday.com, Smartsheets, Microsoft Project, Microsoft Office Suite (Excel, PowerPoint, Word), Power BI, or similar required.Demonstrated ability to influence, align, and drive accountability across multiple stakeholders and departments without direct authority. Experience developing business cases, operational frameworks, implementation plans, success metrics, and executive-level presentations. Strong facilitation, communication, and presentation skills with the ability to engage audiences at all levels of the organization. Proficiency with project management, reporting, and collaboration tools. Retail, consumer products, omnichannel, or customer experience preferred. Exemplify each of our Lovesac values, at all times, be results driven and utilize knowledge to meet or exceed key performance indicators (KPIs), goals and deadlines. Must be able to travel using various forms of transportation, as required by the Company in its sole discretion, for mandatory meetings and conferences held either at our offices or offsite (i.e. quarterly team connection weeks, companywide meetings and events, vendor visits). This role requires additional travel to lead and support strategic projects, enterprise initiatives, operational rollouts, and business-critical implementations across the organization as needed. Must comply with all policies and procedures outlined in the Lovesac Employee Handbook and work collaboratively with fellow employees, treating all clients, both internal and external with dignity and respect at all times. Full Time Benefits* Financial Benefits: Annual Bonus Program, Inaugural Grant Equity Award, 401K Matching Contribution, Financial Wellness Tools.Health and Wellness Benefits: Medical, Dental, Vision, Health Savings and Flexible Spending Accounts, Paid Parental Leave, Life/AD&D, Short Term and Long-Term Disability, Critical Illness and Accident Insurance, Employee Assistance Program.Paid Time Off: Up to 160 hours of paid time off within our fiscal calendar year, prorated from date of hire, 8 paid company recognized holidays.Pet Insurance and generous Associate Discounts.Eligibility and terms for all benefits listed are as outlined in Lovesac’s policy and plan documents. Associate pay will vary based on factors such as qualifications, experience, skill level and competencies. Lovesac is an Equal Opportunity Employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, national origin, ethnicity, religion, sex, sexual orientation, gender (including gender-related identity, gender nonconformity, or status as a transgender or transsexual individual), pregnancy, age, national origin, marital status, physical or mental disability, military status, genetic information or any other characteristic protected by applicable law. Non-New York City Applicants Only: To the extent permitted by law, conditional offers of employment will be contingent upon successful completion of a background check, including but not limited to education verification, employment history verification, reference checks, criminal history and motor vehicle history (if vehicle required). All qualified applicants with criminal histories will be considered in accordance with applicable local, state, and federal law. Lovesac participates in E-Verify as required by law. Immigration sponsorship is not available for this role. Lovesac is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates and employees with disabilities, protected medical conditions, and religious beliefs. If you need an accommodation during the application or interview process, please reach out to us at: accommodations@lovesac.com.