SR. Retail Manager

About the role

The Sr. Retail Manager oversees all operations of the high-traffic fan store located in Wrigley Field. This role involves leading store operations, managing staff, and ensuring the store functions smoothly while optimizing profits.

Responsibilities

• Recruit and hire new employees, including team orientation training
• Train, manage, and regularly evaluate staff performance, including Annual and Mid-year Staff Reviews
• Manage all store operations and delegate responsibilities
• Take a hands-on approach to ensuring our standards are being executed
• Supervise employees, providing coaching and mentorship to optimize productivity and increase sales
• Maintain store budgets and payroll, maximizing efficiency and profits
• Ensure high standards of merchandising at all times
• Manage appropriate levels of stock
• Direct warehouse operations and monitor the flow of merchandise from receipt to distribution
• Address customer complaints/feedback in a professional manner
• Analyze and predict sales, and sale trends to help make informed decisions
• Maintain all necessary business tracking and reporting
• Uphold compliance with all legal, health, and safety guidelines
• Conduct discipline, coaching, and, when necessary, termination of employees
• Protect against loss by monitoring security and training staff
• Plan and manage special event setups and tear downs
• Ensure compliance with all Levy Policies and Procedures
• Other duties as assigned

Requirements and Qualifications

• 3+ years experience in a retail operational position
• Bachelor's Degree with a focus in Business is preferred
• High level of computer literacy
• Passion for retail. Must be able to multitask
• Flexible with schedule, able to work nights, weekends and holidays
• Excellent interpersonal and stakeholder management skills
• Ability to stand / walk long hours (8+ hours/day). Frequent stretching, reaching and bending
• Ability to lift heavy objects (30-50 lbs.) on a semi-regular basis

Benefits

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retailer Retirement Plan
• Flexible Time Off Plan
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Qualifications

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Applicants must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Certain positions may require Florida Level 2 background screening. Details: here.