Sr. Account Manager - Retail

About the role

As a Senior Account Manager at Kobie, you will be responsible for providing planning, operational, and optimization support for one of Kobie’s key accounts. Partnering with various departments, you will help drive cohesive, operational, and strategic activities for the client.

Responsibilities

• Maintain frequent, intentional, collaborative, and pro-active communication with client as their primary point of contact for day-to-day management
• Deliver cross-functional insights, recommendations, thought leadership and feedback as a trusted advisor with deep understanding of your client’s business challenges and goals
• Manage Client Services 90-day planning cadence and planning cycles in support of your client’s program as agreed to, such as: weekly and monthly check-ins and planning meetings, 1:1s with primary contacts, exec check-ins between senior stakeholders, and EBRs
• Prepare and publish advance meeting agendas, follow-up contact reports, client presentations, weekly client updates, and other client communications and correspondence
• Develop, manage and operationalize account plans and strategic and technical roadmaps to ensure all initiatives are delivered on time and with a high degree of excellence
• Provide account expertise and insight to guide cross-functional Kobie and client teams across program strategies, initiatives, and work streams to ensure program delivery is strong and consistent
• Serve as a point of contact for issue escalation, management, and resolution, coordinating with technology operations and issue response and resolution staff to stay informed on all issues to provide accurate client communication and positioning
• Coordinate with internal teammates to create project estimates and timelines, and track project progress and status to ensure on-time and quality delivery
• Coordinate administrative details such as Jira time tracking, resource allocation and forecasting, invoicing, etc
• Review invoices in preparation for timely and accurate financial billing

Requirements

• Bachelor’s degree in marketing or related field
• 5+ years of experience, preferably in the marketing or loyalty industry
• Understanding of general marketing principals is a must; promotional and CRM experience is preferred
• Proven ability to manage multiple client accounts simultaneously while effectively prioritizing deliverables and deadlines
• Familiarity with tools such as Google Analytics, Jira, Workfront, and SharePoint is highly desirable
• SaaS experience is preferred
• Experience in Retail industry preferred
• Proven ability to meet deadlines, manage multiple projects and work proactively in a fast-paced environment
• Strategic and tactical marketing experience through multiple channels (email, mobile, social) based on customer journeys
• Foundational understanding of financial business principles and data analysis
• Self-motivated and able to work independently, applying good judgment and decision-making on your feet
• Cheap confident and clear verbal and written communication and presentation skills
• Outcomes-driven, with excellent organizational skills and strong attention to detail
• Technical acumen - the ability to understand technology platforms within a larger martech ecosystem, and how features and functionality is applied to bring marketing and analytical concepts to life that will deliver desired outcomes
• Resourceful, solutions-focused attitude that adapts well to change
• Project management and planning skills

Qualifications

We are a values-led organization where we believe that everyone is a leader, regardless of their position or role. As a Senior Account Manager, you will be part of a collaborative, growth-focused culture where you can make a meaningful impact.

Skills

• Excellent communication and interpersonal skills
• Strong problem-solving and critical thinking abilities
• Ability to prioritize tasks and manage multiple projects simultaneously
• Proficiency in Microsoft Office Suite
• Knowledge of CRM systems and loyalty programs
• Ability to work independently and as part of a team

Benefits

Discover more about our perks and benefits here. We offer:

• Flexible Time Off
• Nine Company-Wide Holidays
• A diverse suite of benefits prioritizing your growth, development, and personal well-being

Pay

Competitive compensation package, including base salary and performance-based incentives.

Schedule

Remote work option, with flexibility to work from home or another location.

Company Culture

Kobie is a values-led organization where we believe that everyone is a leader, regardless of their position or role. We foster a collaborative, growth-focused culture where you can make a meaningful impact.

Equal Opportunity Employer

We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We do not discriminate against any teammate or applicant because of race, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or any other characteristic protected by applicable law. We are fiercely committed to fostering a workplace where teammates can bring their authentic selves to work every day.