Sr. Relationship Banker

About the role

Responsible for primarily opening new accounts, cross-selling bank products/services, referring customers to other areas of the bank as appropriate, and resolving customer service issues. As needed, will process teller transactions and provide operational support.

Responsibilities

• Identify sales opportunities to cross-sell bank products and services to ensure customers’ financial goals are met.
• Provide quality personalized customer service, maintain frequent customer contact to expand relationships and ensure customer retention.
• Maintain open communication with Bank business partners and make referrals as appropriate (e.g. Financial Advisors, Commercial Lenders).
• Originate and process mortgage loans.
• Achieve assigned sales goals.
• Independently perform all aspects of new account opening procedures for all bank products/services.
• Answer customer inquiries, make appropriate financial solutions and recommendations and assist with problem resolution.
• Perform customer service functions such as check orders, change of address, return mail processing, supersede signature cards, and other account maintenance changes.
• Maintain confidentiality of customer information as well as Bank proprietary information.
• Process deposits and withdrawal transactions.
• Reconcile and balance teller cash drawer.
• Process outgoing wires.
• Assist customers with problem resolution.
• Assist in ATM balancing.
• Detect and report fraudulent or suspicious activities by completing BSA reporting as required, Currency Transactions Reports or Monetary Instrument Reports.

Requirements

• College degree in business, accounting or finance preferred, but not required.
• 2 or more years of new accounts, sales, cash handling, retail experience and/or relevant banking experience required.
• PC literate and typing proficient.
• Previous experience with data entry, 10-key, banking software, and Microsoft Word, Excel, PowerPoint and Outlook a plus.
• Detail-oriented and organized – can multi-task, work well under pressure and follow through on commitments.
• Excellent interpersonal, listening, and communication skills – can make personal connections, engage and educate the customer, ask open-ended questions, listen to establish trust and build lasting relationships.
• Demonstrated ability to apply strong critical thinking and problem solving skills to a variety of situations and create action plans.
• Demonstrated ability to assess customer needs, provide appropriate solutions or recommendations, and optimize sales opportunities to new and existing customers.
• Able to work independently and as part of team.
• Able to give and receive feedback to improve skills and job knowledge.
• Able to work weekends and extended hours as required to meet business demands.
• Bilingual English/Chinese (Mandarin or Cantonese) preferred.
• Required to obtain MLO (Mortgage Loan Originator) status to originate mortgage loans.
• Must possess an active registration or be eligible for registration under the Nationwide Licensing System & Registry (NMLS) within 6 months of hire or designation as a Senior Relationship Banker.
• May obtain (optional) appropriate State(s) Life & Health Insurance License(s), FINRA Series 6 & 63 or Series 7 & 65 within 12 months of hire or designation as a Senior Relationship Banker.

Qualifications

• College degree in business, accounting or finance preferred, but not required.
• 2 or more years of new accounts, sales, cash handling, retail experience and/or relevant banking experience required.
• PC literate and typing proficient.
• Previous experience with data entry, 10-key, banking software, and Microsoft Word, Excel, PowerPoint and Outlook a plus.
• Detail-oriented and organized – can multi-task, work well under pressure and follow through on commitments.
• Excellent interpersonal, listening, and communication skills – can make personal connections, engage and educate the customer, ask open-ended questions, listen to establish trust and build lasting relationships.
• Demonstrated ability to apply strong critical thinking and problem solving skills to a variety of situations and create action plans.
• Demonstrated ability to assess customer needs, provide appropriate solutions or recommendations, and optimize sales opportunities to new and existing customers.
• Able to work independently and as part of team.
• Able to give and receive feedback to improve skills and job knowledge.
• Able to work weekends and extended hours as required to meet business demands.
• Bilingual English/Chinese (Mandarin or Cantonese) preferred.
• Required to obtain MLO (Mortgage Loan Originator) status to originate mortgage loans.
• Must possess an active registration or be eligible for registration under the Nationwide Licensing System & Registry (NMLS) within 6 months of hire or designation as a Senior Relationship Banker.
• May obtain (optional) appropriate State(s) Life & Health Insurance License(s), FINRA Series 6 & 63 or Series 7 & 65 within 12 months of hire or designation as a Senior Relationship Banker.

Skills

• Strong sales and customer service skills.
• Ability to work independently and as part of a team.
• Knowledge of banking products and services.
• Proficiency in Microsoft Office Suite.
• Ability to detect and report fraudulent activities.

Benefits

Cathay Bank offers a competitive benefits package including medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, flexible spending accounts (FSAs), health savings account (HSA) with company contributions, voluntary coverages, and a 401(k).

Pay

$26.00 – $29.00 / hour

Schedule

This position may be eligible for incentive compensation.

Other Details

• Cathay Bank endeavors to make www.CathayBank.com accessible to any and all users.
• Contact Mickey Hsu, FVP, Employee Relations Manager, at (626) 582-7370 or mickey.hsu@cathaybank.com for accommodation requests.