Sr. Relationship Banker

Cathay Bank · Arcadia, CA · 3 wk ago

Finance$25–$28/hrFull-time

About the role

Responsible for primarily opening new accounts, cross-selling bank products/services, referring customers to other areas of the bank as appropriate, and resolving customer service issues. As needed, will process teller transactions and provide operational support.

Responsibilities

Identify sales opportunities to cross-sell bank products and services to ensure customers’ financial goals are met.
Provide quality personalized customer service, maintain frequent customer contact to expand relationships and ensure customer retention.
Maintain open communication with Bank business partners and make referrals as appropriate (e.g. Financial Advisors, Commercial Lenders).
Originate and process mortgage loans.
Achieve assigned sales goals.
Independently perform all aspects of new account opening procedures for all bank products/services.
Answer customer inquiries, make appropriate financial solutions and recommendations and assist with problem resolution.
Perform customer service functions such as check orders, change of address, return mail processing, supersede signature cards, and other account maintenance changes.
Maintain confidentiality of customer information as well as Bank proprietary information.
Process deposits and withdrawal transactions.
Reconcile and balance teller cash drawer.
Process outgoing wires.
Maintain open communication with Bank business partners and make referrals as appropriate (e.g. Financial Advisors, Commercial Lenders).
Assist customers with problem resolution.
Absorb and analyze customer feedback to improve service delivery.
Assist in ATM balancing.
Detect and report fraudulent or suspicious activities by completing BSA reporting as required, Currency Transactions Reports or Monetary Instrument Reports.

Requirements

College degree in business, accounting or finance preferred, but not required.
2 or more years of new accounts, sales, cash handling, retail experience and/or relevant banking experience required.
PC literate and typing proficient.
Previous experience with data entry, 10-key, banking software, and Microsoft Word, Excel, PowerPoint and Outlook a plus.
Detail-oriented and organized – can multi-task, work well under pressure and follow through on commitments.
Excellent interpersonal, listening, and communication skills – can make personal connections, engage and educate the customer, ask open-ended questions, listen to establish trust and build lasting relationships.
Demonstrated ability to apply strong critical thinking and problem solving skills to a variety of situations and create action plans.
Demonstrated ability to assess customer needs, provide appropriate solutions or recommendations, and optimize sales opportunities to new and existing customers.
Able to work independently and as part of team.
Able to give and receive feedback to improve skills and job knowledge.
Able to work weekends and extended hours as required to meet business demands.
Bilingual English/Chinese (Mandarin or Cantonese) preferred.
Required to obtain MLO (Mortgage Loan Originator) status to originate mortgage loans.
Must possess an active registration or be eligible for registration under the Nationwide Licensing System & Registry (NMLS) within 6 months of hire or designation as a Senior Relationship Banker.
May obtain (optional) appropriate State(s) Life & Health Insurance License(s), FINRA Series 6 & 63 or Series 7 & 65 within 12 months of hire or designation as a Senior Relationship Banker.

Qualifications

College degree in business, accounting or finance preferred, but not required.
2 or more years of new accounts, sales, cash handling, retail experience and/or relevant banking experience required.
PC literate and typing proficient.
Previous experience with data entry, 10-key, banking software, and Microsoft Word, Excel, PowerPoint and Outlook a plus.
Detail-oriented and organized – can multi-task, work well under pressure and follow through on commitments.
Excellent interpersonal, listening, and communication skills – can make personal connections, engage and educate the customer, ask open-ended questions, listen to establish trust and build lasting relationships.
Demonstrated ability to apply strong critical thinking and problem solving skills to a variety of situations and create action plans.
Demonstrated ability to assess customer needs, provide appropriate solutions or recommendations, and optimize sales opportunities to new and existing customers.
Able to work independently and as part of team.
Able to give and receive feedback to improve skills and job knowledge.
Able to work weekends and extended hours as required to meet business demands.
Bilingual English/Chinese (Mandarin or Cantonese) preferred.
Required to obtain MLO (Mortgage Loan Originator) status to originate mortgage loans.
Must possess an active registration or be eligible for registration under the Nationwide Licensing System & Registry (NMLS) within 6 months of hire or designation as a Senior Relationship Banker.
May obtain (optional) appropriate State(s) Life & Health Insurance License(s), FINRA Series 6 & 63 or Series 7 & 65 within 12 months of hire or designation as a Senior Relationship Banker.

Skills

Strong interpersonal and communication skills.
Ability to work independently and as part of a team.
Knowledge of banking products and services.
Proficiency in Microsoft Office Suite.
Ability to handle multiple tasks simultaneously.
Attention to detail.
Problem-solving skills.
Customer service orientation.
Ability to work weekends and extended hours.
Knowledge of mortgage loan origination processes.

Benefits

Cathay Bank offers a competitive benefits package which includes:

Medical insurance
Dental insurance
Vision insurance
Life insurance
Long-term disability insurance
Flexible Spending Accounts (FSAs)
Health Savings Accounts (HSAs) with company contributions
Voluntary coverages
401(k)

Pay

$25.00 – $28.00 / hour

Pay determined based on job-related knowledge, skills, experience, and location.

Schedule

This position may be eligible for incentive compensation.

Other Details

Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).

Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our California Job Applicant Privacy Policy.

Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.

Cathay Bank endeavors to make www.CathayBank.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at (626) 582-7370 or mickey.hsu@cathaybank.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.