Sr. Regional Operations Manager - Central/Northern California

About the role

We are seeking a Sr. Regional Operations Manager with experience in hiring and collaborating with inspectors, driving regional success, and utilizing data for decision-making. You will be part of our Operations team responsible for overseeing inspection processes and ensuring quality standards are met.

Responsibilities

• Lead, coach, and mentor a team of Regional Operations Managers and be accountable for overall Objectives and Key Results of the inspection team (defined by manager)
• Ensure policies, processes, procedures, and the tools used in the conduct of floor plan audits and vehicle or facility inspections are fully understood and followed by team of Regional Operations Managers to meet regional SLA’s and targets
• Helping to fuel sales growth through fostering strong customer relationships with dealers and OPENLANE sales team to ensure opportunities are fully realized
• Aid in hiring of inspectors, both contractors and full-time employees, within assigned regions
• Collaborate with Marketplace and Commercial Sales Team leadership to ensure regional success; included but not limited to inspection needs, growth forecasting, scheduling, etc
• Work closely with OPENLANE scheduling team to ensure all assignments are completed on time and inspection resources are used efficiently
• Train inspectors as needed on all OPENLANE applications, inspection process and job functionality
• Complete VOC and eNPS customer feedback calls as necessary
• Utilize data to identify inspector trends, understand capacity, improve quality, and increase consistency, along with other metrics as needed
• Communicate with all departments regarding inspection feedback and/or questions regarding inspections
• Work closely with leadership in sales, product, quality, and arbitrations to ensure regional success
• Participate in the creation, validation, and review of training programs
• Work in the field side by side with Regional Operations Managers and inspectors ensuring all quality standards are met or exceeded and training new inspectors
• Use multiple communication tools within the OPENLANE organization
• Serve as a reserve inspector for new markets and inspection capacity gaps within region

Requirements

You are a collaborative leader with at least 5 years of proven leadership experience and 2+ years of automotive mechanical experience. You must be able to operate a motor vehicle and possess a valid driver's license. A working knowledge of technology is preferred, especially for submitting inspection reports electronically.

Qualifications

You are an analytical thinker with a minimum of 5+ years of experience in operations management or a related field. You must be able to communicate effectively and utilize data to make informed decisions.

Skills

• Leadership
• Team Management
• Data Analysis
• Communication
• Customer Relationship Management
• Hiring and Onboarding
• Inspection Process Knowledge
• Training and Development
• Technology Utilization

Benefits

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid vacation, personal, and sick time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization