PSS Regional Manager - Northern California

About the role

Manage business operations for multiple scientific teams in Northern California
Lead direct reports, group leaders and their teams, and serve clients in technical settings, such as laboratories or manufacturing facilities
Collaborate with clients to meet their resourcing and technical needs and ensure PSS staff are performing high quality superlative service to contribute to our client operations
Regular meetings with each direct report, the Eurofins department, and client management
Disseminate administrative communications and policies
Financial responsibilities as defined by the Director
Demonstrate and promote the company vision
Proactively plan and multitask to maximize productivity, drive efficiency and increased value for our clients
Develop and meet all quality and productivity metrics, and demonstrate strong teamwork and collaboration
Manage employee reviews, development, and performance process
Coach and develop group leaders and staff to enhance their skills and ensure a strong succession plan for employee engagement and development
Organize technical resources and staff to accomplish client goals within given deadlines
Ensure adherence to highest quality and efficiency standards in laboratory operations
Ensure coverage and maximize team performance through Operational Excellence to gain efficiencies and enhance value
Proactively identify and manage risk to the business and to ensure operational resiliency
Assist Senior Leadership with business operations, client and team governance, and new business development as needed
Stays current in science and technology and consults knowledgeably with clients
Foster morale and teamwork

Responsibilities

• Manage business operations for multiple scientific teams in Northern California
• Lead direct reports, group leaders and their teams, and serve clients in technical settings, such as laboratories or manufacturing facilities
• Collaborate with clients to meet their resourcing and technical needs and ensure PSS staff are performing high quality superlative service to contribute to our client operations
• Regular meetings with each direct report, the Eurofins department, and client management
• Disseminate administrative communications and policies
• Financial responsibilities as defined by the Director
• Demonstrate and promote the company vision
• Proactively plan and multitask to maximize productivity, drive efficiency and increased value for our clients
• Develop and meet all quality and productivity metrics, and demonstrate strong teamwork and collaboration
• Manage employee reviews, development, and performance process
• Coach and develop group leaders and staff to enhance their skills and ensure a strong succession plan for employee engagement and development
• Organize technical resources and staff to accomplish client goals within given deadlines
• Ensure adherence to highest quality and efficiency standards in laboratory operations
• Ensure coverage and maximize team performance through Operational Excellence to gain efficiencies and enhance value
• Proactively identify and manage risk to the business and to ensure operational resiliency
• Assist Senior Leadership with business operations, client and team governance, and new business development as needed
• Stays current in science and technology and consults knowledgeably with clients
• Foster morale and teamwork

Requirements

• Bachelor's degree in Biotechnical Sciences, Engineering, or other related degree concentration, or equivalent directly-related experience
• At least 5 years of experience leading direct reports
• Scientific background with hands on laboratory experience in a pharmaceutical, clinical, or GMP laboratory setting
• Ability to travel locally within the Northern California area frequently

Qualifications

• Demonstrate strong client service skills, client relationship management, and teamwork, and collaboration
• Regular attendance and punctuality
• Strong computer, scientific, and organizational skills
• Excellent communication (oral and written) and attention to detail
• Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude
• Ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies
• Strong leadership, initiative, and teambuilding skills

Skills

• Leadership
• Teamwork
• Client Service
• Technical Expertise
• Project Management
• Operational Excellence

Benefits

• Comprehensive medical coverage
• Dental coverage
• Vision coverage
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

Pay

• $120-135k

Schedule

• Full-time, Monday-Friday, 8:00am-5:00pm, with overtime as needed.