Sr. Regional Operations Manager - Florida / Georgia / Carolinas

About the role

We are seeking a Sr. Regional Operations Manager with experience in hiring and collaborating with inspectors, driving regional success, and utilizing data for decision-making. You will be part of our Operations team responsible for overseeing inspection processes and ensuring quality standards are met.

Responsibilities

• Lead, coach, and mentor a team of Regional Operations Managers and be accountable for overall Objectives and Key Results of the inspection team (defined by manager)
• Ensure policies, processes, procedures, and the tools used in the conduct of floor plan audits and vehicle or facility inspections are fully understood and followed by team of Regional Operations Managers to meet regional SLA’s and targets
• Helping to fuel sales growth through fostering strong customer relationships with dealers and OPENLANE sales team to ensure opportunities are fully realized
• Aid in hiring of inspectors, both contractors and full-time employees, within assigned regions
• Collaborate with Marketplace and Commercial Sales Team leadership to ensure regional success; included but not limited to inspection needs, growth forecasting, scheduling, etc
• Work closely with OPENLANE scheduling team to ensure all assignments are completed on time and inspection resources are used efficiently
• Train inspectors as needed on all OPENLANE applications, inspection process and job functionality
• Complete VOC and eNPS customer feedback calls as necessary
• Utilize data to identify inspector trends, understand capacity, improve quality, and increase consistency, along with other metrics as needed
• Available to assist as a POC for contractors and inspector needs in regard to; compensation, task assignment, process updates, app questions, etc
• Communicate with all departments regarding inspection feedback and/or questions regarding inspections
• Work closely with leadership in sales, product, quality, and arbitrations to ensure regional success
• Participate in the creation, validation, and review of training programs
• Work in the field side by side with Regional Operations Managers and inspectors ensuring all quality standards are met or exceeded and training new inspectors
• Use multiple communication tools within the OPENLANE organization
• Serve as a reserve inspector for new markets and inspection capacity gaps within region

Requirements

• Minimum of 5+ years of proven leadership experience
• Minimum 2+ years of automotive mechanical experience
• Able to operate a motor vehicle and possess a valid driver’s license
• A working knowledge of technology (most inspection reports are submitted electronically)

Qualifications

• Experience utilizing Google Suite products, Slack, and other communication tools is a plus

Skills

• Collaborative
• Communicative
• Analytical

Benefits

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid vacation, personal, and sick time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Roadmap to advancement

Pay

Competitive pay

Schedule

Travel as required