Sr Project Manager - Retail Designer

About the Role

Retail Transformation’s mission is to create compelling, customer‑centric branches that elevate our brand, inspire our colleagues, and drive business value. We bring our brand to life through physical environments that invite connection and reflect our deep commitment to customer experience. Partnering with teams across the organization, we deliver meaningful, innovative spaces aligned to our evolving retail strategy. As a Retail Designer, you will play a critical role in shaping Citizens’ branch environments, leading design efforts from concept through construction while collaborating closely with internal stakeholders and external partners to deliver high‑quality, innovative, and brand‑aligned spaces.

Responsibilities

• Lead end‑to‑end design for branch projects, from due diligence, programming, and test fits through construction documents and administration.
• Collaborate with internal stakeholders and external consultants to align design with business objectives, brand standards, and customer needs.
• Translate performance data, customer insights, and strategic direction into compelling physical design solutions.
• Produce and review design documentation to ensure code compliance, technical accuracy, and design integrity across different project types.
• Manage the production and quality of construction documents; review and approve architectural, millwork, and furniture plans.
• Drive multiple complex projects concurrently, ensuring on‑time, on‑budget, and on‑brand delivery.
• Champion continuous improvement across design standards, delivery processes, and customer experience outcomes.

Required Skills and Experience

• Bachelor’s degree in architecture, interior design, environmental design, or a related field.
• 5+ years of experience in retail, interior architecture, hospitality, or restaurant design, including construction documentation and project execution.
• Proven track record managing external architecture/design consultants and delivering multi‑site programs.
• Strong knowledge of building codes, ADA compliance, and construction documentation.
• Proficiency in AutoCAD, Adobe Creative Suite, and Microsoft Office.
• Excellent communication skills – visual, verbal, and written – with the ability to convey design direction clearly.
• Ability to work independently, take initiative, and manage priorities in a fast‑paced environment while knowing when to escalate or seek input.
• Strong sense of ownership, urgency, and attention to detail, balanced with humility to seek guidance when needed.
• Self‑awareness and emotional intelligence to understand strengths, limitations, and collaborate effectively with diverse teams.

To thrive as a colleague at Citizens, candidates must demonstrate a strong customer‑centric mindset, exhibit persistence and resilience in the face of challenges, and embrace continuous learning to adapt and grow in a dynamic environment.

Work Schedule

40 hours per week, Monday‑Friday. Four days in the office and one remote day. Work locations: Johnston, RI or Westwood, MA.

Pay

The salary range for this position is $123,000‑$159,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on factors such as budget, work location, and relevant skills and experience.

Benefits

• Competitive base pay
• Comprehensive medical, dental, and vision coverage
• Retirement benefits
• Maternity/paternity leave
• Flexible work arrangements
• Education reimbursement
• Wellness programs
• Paid time off policy that exceeds mandatory local and state requirements

Work Authorization

This role is not eligible for new employer‑sponsored or current H‑1B visa holders. Applicants, including current OPT, L and other visa holders, must be authorized to work in the U.S. without the need for new employer sponsorship for themselves or their spouses now and in the future.

Why Work for Us

At Citizens, you’ll find a customer‑centric culture built around helping our customers and giving back to local communities. Joining our team means becoming part of a supportive and collaborative workforce, with access to training and tools that accelerate your potential and maximize your career growth.