Sr. Project Manager (GBS/Shared Services) - Hybrid

About the role

We are seeking an experienced Senior Project Manager to join our Global Business Services (GBS) organization. This role is pivotal in shaping and executing large-scale programs that drive transformation and other initiatives across our service towers - (Finance, HR and Procurement).

Responsibilities

• Lead end-to-end delivery of complex, cross-functional projects within the GBS portfolio, ensuring alignment with global strategic priorities.
• Manage project scope, timelines, budgets, and stakeholder expectations across regions and functions.
• Drive disciplined program management by implementing best-in-class project management methodologies, governance frameworks, and performance tracking mechanisms.
• Provide technical leadership and strategic direction for program delivery at a regional level, supporting consistency, scalability, and execution excellence across markets.
• Contribute to the continuous evolution of program management approaches, tools, and methodologies to drive innovation, efficiency, and differentiation within GBS.
• Partner with business stakeholders, functional heads, and regional delivery teams to define project objectives, success metrics, and adoption of GBS-led initiatives/programs.
• Communicate project progress, risks, and dependencies through structured updates, business reviews and program dashboards.
• Facilitate alignment across time zones, cultures, and business units to achieve common goals.
• Build and sustain strong executive‑level relationships to enable effective decision‑making, issue escalation, and timely resolution of complex program challenges.
• Align diverse stakeholder interests across regions, functions, and delivery partners to ensure shared ownership of outcomes and benefits realization.
• Lead the change management strategy for programs, ensuring people, process, and technology impacts are understood and addressed.
• Oversee communication plans, training needs, and adoption activities to enable smooth implementation and sustained business readiness.
• Ensure projects comply with corporate governance, risk management, and compliance frameworks.
• Establish and maintain program governance structures, including steering committees, working groups, risk reviews, and milestone gating.
• Maintain high standards of documentation, project tracking, and reporting to ensure transparency and accountability.
• Regularly review and strengthen governance controls based on lessons learned, audit outcomes, and evolving business or regulatory requirements.

Qualifications

• Bachelor’s degree in Business Administration, Project Management, or a related field plus at least 8 years of progressive project management experience, including at least 3 years in a Global Business Services, shared services, or global transformation environment, or demonstrated equivalency of experience and/or education.
• Proven track record of delivering complex, global, multi-functional projects on time and within budget.
• Demonstrated ability to work in a matrixed, global organization, managing cross-functional teams and influencing senior leaders without direct authority.
• Strong understanding of process improvement methodologies (e.g., Lean, Six Sigma) and service delivery models.
• Excellent stakeholder management, communication, presentation, and influencing skills at all organizational levels – including executive-level reporting and facilitation.
• Proficiency in project management tools (e.g., MS Project, Smartsheet, Jira) and collaboration platforms (e.g., Teams, SharePoint).

Preferred Qualifications

• PMP, PRINCE2, or Agile certification.
• Experience with ERP or digital transformation programs (e.g., SAP, Oracle, Workday).
• Background in outsourcing, business process reengineering, or operating model redesign.

Core Competencies

• Strategic and analytical mindset with strong problem-solving skills.
• Exceptional organizational and multitasking abilities.
• Resilience and adaptability in a global, fast-changing environment.
• Collaborative leadership style with the ability to inspire and influence across cultures.