Sr. Project Manager, Customer Solutions (Hybrid Opportunity)

Responsibilities

• Lead end to end strategic complex projects like client facing integrations as well as business transformation initiatives including digitization, ensuring seamless transitions and successful realization of operational and financial synergies.
• Execute projects using string project management discipline with project planning, risk/dependencies identification & mitigation, impact analysis, financials, Gantt charts, cost vs benefit analysis, managing timelines with strong execution discipline to deliver complex large projects on time.
• Identify continuous improvement opportunities for department to scale revenue, digitize, modernize operations and implement end to end execution to improve organizational growth & margins.
• Develop high-impact, visual dashboards to communicate department wide program health for all projects in the department across all teams.
• Collaborate with operation, project management and technical team to innovate and automate manual workflows, implementing best practices for productivity improvement and measure KPI.
• Drive stakeholder alignment and strategic decision-making balancing business goals, operational impact/KPIs, data insights to make informed recommendations based by through data and deep-structured analysis by leveraging tools (like Power BI, Tableau, Alteryx, or Advanced Excel) to extract, transform, and analyze large datasets.
• Drive modernization and digitization initiatives by identifying, evaluating and implementing innovative technology solutions that enhance operational efficiency and departmental capabilities.
• Align diverse teams in a matrix environment to ensure efficient execution.
• Proactively mitigate operational risks and ensure strict adherence to regulatory standards.
• Deploy lean methodologies and process mapping to streamline business workflows with process improvement or technology adaption ensuring sustainable change management.
• Collaborate with the team from Customer solution, lab, billing, commercial, finance, compliance and IT for alignment, risk management, governance and decision making to enhance processes to collectively grow revenue and improve margins.
• Drive communication and change management strategies to support employees, clients and stakeholders throughout the process, minimizing disruption to patient and client care.
• Maintain rigorous issue logs and drive corrective action plans to resolve recurring operational challenges.
• Champion and facilitate team engagement activities to foster a inclusive, collaborative culture of continuous learning, data-driven decision-making, and shared success within the department.

Qualifications

• Bachelor’s degree
• 5–7 years of experience in lab diagnostics industry as a Project Manager executing large cross functional projects
• Strong knowledge of end to end revenue cycle management from patient specimen collection all the way to billing patients, third party, clients
• Data Analytics - Ability to pull data from lab and billing systems and present insights/story from data
• Hands on experience in one of the data analysis & visualization - Power BI, Tableau, or Alteryx
• Advanced Excel (macros, vlook up, dashboard creation ability)
• Advanced Power Point for a visual story telling approach to present to executive leadership
• Demonstrated experience with stakeholder engagement and cross-functional collaboration
• Strong understanding of order quality issues that results in write offs in lab diagnostics industry - missing information required to bill like diagnosis codes, insurance info, payer denials, payer policies regarding medical necessity, EMR workflows, Self pay Account receivables, HL7 segments

Preferred Skills

• Quest Diagnostics lab and billing experience preferred
• PMP (Project Management), and Lean Six Sigma Green/Black Belt preferred