Sr. Program Manager, Leo Trust, Privacy, and Safety

Key job responsibilities

• Own end-to-end program lifecycle management for Trust, Privacy, and Safety initiatives, partnering with Engineering, Product, Operations, Customer Support, and business teams to define roadmaps, track milestones, and deliver measurable outcomes that strengthen customer trust.
• Launch and scale new programs by scoping objectives, identifying success metrics, analyzing operational and customer-impact data, and driving continuous improvement across the TPS portfolio.
• Lead escalated risk event response, ensuring swift triage, structured root cause analysis, and clear mitigation strategies. Deliver concise leadership communications including trade-off analysis and short/long-term remediation plans.
• Align cross-functional stakeholders on risk trade-offs and drive prioritization decisions backed by quantified impact analysis and business context.
• Design scalable governance frameworks and operational mechanisms that enable consistent execution across Leo's broad trust, privacy, and safety portfolio as the program matures.
• Define and report on program-level metrics, providing regular executive visibility into progress, risks, and resource needs.
• Influence org-wide trust and privacy strategy by representing the TPS team in cross-Amazon forums and contributing to long-term policy and product direction.

Basic Qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Bachelor's degree in engineering, statistics, computer science, mathematics, or a related quantitative field
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

Preferred Qualifications

• 2+ years of driving process improvements experience
• Experience working in privacy, trust, safety, risk, or other regulatory or compliance domains
• Experience in using analytical tools and GenAI agents