Sr. Program Manager, Fuse Billing Operations

Key job responsibilities

• Oversee the team as the Senior leader and be the POC for escalations from other team members
• Participate in operational deal reviews and ensure deals are setup and launched correctly
• Partner with key counterparts on billing systems setup, testing and launch
• Liaise with accounting, finance and tax teams on their invoicing and payment requirements
• Develop billing launch SOPs and monitor defect injection through dashboards and reports
• Engage with Fuse Partners to pro-actively identify systemic discrepancies and determine their root-causes
• Lead meetings with internal/external stakeholders regarding variety of operational/product issues
• Solve reconciliation projects by diving-deep into the data and implementing solutions to resolve defects
• Develop strategic programs/mechanisms to pro-actively reduce injection of systemic defects
• Develop and report on metrics designed to track system health from a quality standpoint
• Anticipate, identify, and communicate risks to accounting, finance, business and tech leadership, including project plans and recurring business review documents
• Develop and execute program strategy based on detailed data analysis by utilizing advanced Excel/SQL

Basic Qualifications

• 8+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Knowledge of Excel and Excel VBA at an expert level

Preferred Qualifications

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field