Sr. Program Manager, Fuse Billing Operations
Amazon · Seattle, WA · Today
ManagementFull-time
About the role
The Amazon Fuse team spearheads worldwide distribution efforts for third-party partners on behalf of Prime Video and Prime. As a burgeoning business, we are continuously extending our distribution reach by launching new service offerings with partners around the world. Fuse Billing Operations team is looking for a customer obsessed Sr. Program Manager with a strong track-record of delivering results and project management experience to support our Pre-Launch and Post-Launch Program Operations.
Key job responsibilities
- Oversee the team as the Senior leader and be the POC for escalations from other team members
- Participate in operational deal reviews and ensure deals are setup and launched correctly
- Partner with key counterparts on billing systems setup, testing and launch
- Liaise with accounting, finance and tax teams on their invoicing and payment requirements
- Develop billing launch SOPs and monitor defect injection through dashboards and reports
- Engage with Fuse Partners to pro-actively identify systemic discrepancies and determine their root-causes
- Lead meetings with internal/external stakeholders regarding variety of operational/product issues
- Solve reconciliation projects by diving-deep into the data and implementing solutions to resolve defects
- Develop strategic programs/mechanisms to pro-actively reduce injection of systemic defects
- Develop and report on metrics designed to track system health from a quality standpoint
- Anticipate, identify, and communicate risks to accounting, finance, business and tech leadership, including project plans and recurring business review documents
- Develop and execute program strategy based on detailed data analysis by utilizing advanced Excel/SQL
Basic Qualifications
- 8+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Knowledge of Excel and Excel VBA at an expert level
Preferred Qualifications
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Pay
- USA, CA, Culver City: $115,600.00 - $160,000.00 USD annually
- USA, WA, SEATTLE: $115,600.00 - $160,000.00 USD annually
Benefits
- Sign-on payments and restricted stock units (RSUs)
- Health insurance (medical, dental, vision, prescription)
- Basic Life & AD&D insurance and option for Supplemental life plans
- EAP, Mental Health Support, Medical Advice Line
- Flexible Spending Accounts
- Adoption and Surrogacy Reimbursement coverage
- 401(k) matching
- Paid time off and parental leave