Sr. Program Manager, DSP Shared Services

Key job responsibilities

• Manage the full lifecycle of a complex cross-functional program with accountability for DSP Quality goals
• Expand DSS ownership to LATAM while partnering with other countries, owning stakeholder engagement with local POCs
• Develop a roadmap to centralize operational issues with DSS and offshore resourcing, driving overall org costs down
• Create, optimize, and drive adoption of quality metrics
• Analyze complex business data, generate actionable insights, drive cross-functional solutions, and report progress to senior leadership

Basic Qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience implementing repeatable processes and driving automation or standardization
• Experience leading complex global or country-wide initiatives
• Travel up to 15% of the time

Preferred Qualifications

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Knowledge of large scale automation and workflow management or equivalent