Sr. Program Manager – Cloud & AI Infrastructure

Key Responsibilities

• Lead cross-functional account teams supporting RFx bidding, contract execution, customer scorecards, and QBR/QTR delivery
• Define account strategies and priorities to ensure consistent, high-quality customer engagement
• Manage ongoing account cadence (calls, reviews) to track opportunities, risks, and actions
• Identify gaps in customer expectations and drive resolution through structured follow-up and accountability
• Support pipeline tracking and contribute to achievement of revenue and growth targets
• Lead end-to-end delivery of CSP offerings, ensuring programs are executed on time, within scope, and on budget
• Manage complex, cross-functional teams (Engineering, Quality, Supply Chain, Services, Operations, etc.) across global regions
• Build and execute detailed project plans, including milestones, dependencies, and readiness checkpoints
• Track program readiness across key dimensions (BOM validation, Dataline enablement, ECNs, CTO/LTO configurations)
• Establish and run governance cadences (e.g., ODT/BMS reviews) to monitor progress, mitigate risks, and drive alignment
• Maintain accurate program documentation and centralized repositories

Basic Qualifications

• 8+ years of project/program management experience in a complex, cross-functional environment
• Experience supporting customer engagements and delivering customer-facing programs
• Background in Compute, Storage, or GPU/AI infrastructure solutions
• Experience within OEM, ODM, or system integration environments in the data center industry
• Strong financial acumen, including PL understanding (MBA a plus)
• Proven ability to operate in a fast-paced, global, and matrixed organization
• Familiarity with CSP business models and hyperscaler environments
• Proven ability to think critically, solve problems, and communicate effectively
• PMI certification preferred
• Proficiency with project management tools and Microsoft Office (Excel, PowerPoint, scheduling tools)
• Knowledge of hardware manufacturing processes (PCBA, Building Block, L10–L12)