Sr Program Manager, Client Delivery

This is a Fully Remote Job About Our Client:The organization operates in the insurance technology sector, providing a digital platform for life and annuity carriers. It addresses challenges in policy sales, servicing, and growth by delivering products that support quote-to-issue processes, agent portals, and policyholder self-service. Its platform facilitates over 1.5 million agent and policyholder interactions monthly, serving carriers such as Amica, AAA Life, Nationwide, and Farmers. About the Opportunity:The SR PROGRAM MANAGER, CLIENT DELIVERY, leads the execution of a multi-year, multi-workstream carrier engagement from solution design through go-live and transition to managed services. This role ensures delivery aligns with scope, schedule, and budget while coordinating cross-functional teams. It serves as the primary delivery contact for the carrier and provides critical reporting on engagement status. Responsibilities:Develop integrated implementation plans from confirmed scope including epics, milestones, and resource management.Manage concurrent workstreams as a unified program ensuring quality and timeline adherence.Lead kickoff and initial sprint activities, including client readiness verification.Oversee budget tracking, forecasting, variance reporting, and change order management.Maintain risk and issue logs, proactively mitigating delivery risks.Produce internal and client-facing status reports and maintain detailed program documentation.Facilitate client relationship management and identify potential expansion opportunities.Coordinate collaboration across internal teams and manage third-party vendors.Ensure quality through acceptance gate readiness, user acceptance testing, migration, cutover, and hypercare processes. Requirements:6 to 10 years of project delivery experience in SaaS or insurtech with complex client engagements.Proven leadership of multi-year engagements valued up to $10M with direct budget accountability.Experience managing multiple concurrent workstreams under a single plan.Strong financial management skills including budget tracking and forecasting.Proficiency in scope and change control processes.Experience working with Agile teams and bridging sprint progress to program milestones.Effective communication across diverse audiences including executives.Ownership of RAID management, UAT, cutover, and go-live activities.Familiarity with Jira or similar project management tools.Ability to establish success metrics and conduct post-launch evaluations.PMP or equivalent certification preferred; Agile certification recommended. Pay Range and Compensation Package:Base annual salary $155,000—$180,000 USD Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.