Sr. Program Manager, Amazon Leo, Global Service Compliance

About the role

We are seeking a stellar program manager with operational experience in internet service provider/telecom obligations to join the Global Service Compliance team supporting Amazon Leo. Amazon Leo is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world.

Responsibilities

• Develop and implement comprehensive compliance workstream strategies aligned with Amazon Leo's global service expansion goals and objectives. This involves defining workstream scope, establishing measurable KPIs, and creating mechanisms to monitor compliance performance and efficiency.
• Own ongoing prioritization, resourcing and development of GSC's strategy and plan for assigned compliance workstreams as assigned. Monitor and plan for change against the Amazon Leo Business strategy and the regulatory landscape to scope and implement change. Anticipate and react to feedback/engagement in collaboration with GSC's execution teams to drive operational improvements.
• Plan GSC's roadmap and mechanism structure to ensure growth scales globally by leveraging foundational frameworks and automation.
• Be a subject matter expert and central point of contact for internal and cross-functional stakeholders to accelerate deliverables. This includes providing guidance and expertise to support GSC teams and stakeholders to unblock paths forward in their deliverables across assigned compliance workstreams.
• Own administrative functions for internal coordination, including function-based calendar management, workspace accesses, creation and maintenance of knowledge artifacts and support onboarding and training of personnel.

Qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Foundational telecom network experience

Export Control Requirement

Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

About the team

Leo Global Service Compliance (GSC) manages the implementation and execution of compliance obligations that exist because Leo operates as a communications service provider. These compliance obligations are derived from various sources including license conditions, license commitments, and statutory obligations that may be borne out of regulation, orders, and extra-judicial actions and cover a wide variety of subject matter areas including (but not limited to) consumer protection, privacy, network sovereignty and security, law enforcement requests, regulatory fees, network performance and availability, and marketing/advertising.

Basic Qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Foundational telecom network experience

Preferred Qualifications

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Experience implementing scalable compliance solutions (technology, procedures, processes, etc.) in a regulated environment
• JIRA/smartsheet/other data analytics and visualization solutions experience (e.g., Tableau, Power BI)