Sr Product Manager, Technical — Enterprise GenAI Tools & Platforms

About the role

This role is critical for managing the enterprise GenAI platforms and MCP server requests as complex technical products that align with business objectives and employee needs within the organization. It involves owning the feature roadmap end to end, including vision, what each platform vendor is releasing, which features T-Mobile turns on, pilots, technical delivery, and stakeholder collaboration with vendors, platform engineers and the review teams that sign off on new capabilities. The role requires integrating employee insights, market analysis, and technical feasibility to prioritize product features and improvements. Success is measured by delivering features that meet business goals, employee satisfaction, time from pilot to production, and technical performance metrics. The work impacts the organization by driving product innovation, operational efficiency, and enhancing employee experiences by getting new GenAI capabilities into employees' hands quickly and safely.

Responsibilities

• Own the end-to-end product lifecycle for the GenAI platforms feature roadmap and MCP server requests, ensuring alignment with business goals and customer needs: what is coming, what T-Mobile enables, and when
• Conduct market and customer research to identify opportunities and inform product strategy and roadmap development, including vendor release tracking and feedback from employees in pilots
• Run pilots for new features and MCP servers with clear entry criteria, success measures and feedback loops, and bring a go/no-go recommendation to platform leadership
• Collaborate with cross-functional teams including development, architecture, and stakeholders to drive technical delivery and product releases, including routing each new capability through the required Legal, Cyber and Privacy reviews and taking it to production with the platform support engineer
• Work with outside partners and other third parties, holding GenAI platform vendors to their feature and roadmap commitments
• Analyze quantitative and qualitative data to prioritize features, assess risks, and support decision-making processes
• Manage product backlog and coordinate Agile ceremonies to maintain efficient development flow and address technical debt
• Manage development of adoption tools and training materials, so every enabled feature ships with release notes and guidance employees can use
• Perform other duties/projects as assigned by business management as needed

Required qualifications

• Bachelor's Degree plus 7 years of related work experience OR Advanced degree with 5 years of related experience
• Acceptable areas of study include Computer Science, Engineering, IT or equivalent experience
• 6+ years experience in hands-on technical writing production code, solution engineering, or technical architecture in large scale company/application/product environment
• 7+ years of relevant Product Management experience in an agile software product development environment with advanced level understanding of customer experience

Preferred qualifications

• Experience owning the feature roadmap for an enterprise SaaS, GenAI or collaboration platform where new capabilities come from the vendor
• Experience running pilots or staged rollouts with defined entry criteria, success measures and a go/no-go decision
• Working knowledge of Model Context Protocol (MCP), connectors or API integrations that give AI tools access to enterprise systems
• Experience taking new capabilities through security, privacy and legal review in a large, regulated enterprise

Required skills

• Agile Methodology
• Backlog Management
• Customer Centricity
• Data Analysis
• Problem Solving
• Product Management
• Product Roadmap
• Solution Architecture Design
• Stakeholder Management
• Strategic Alignment
• Technical Design Documentation
• Technical Writing

Preferred skills

• Application Integrations
• Product Launch Planning
• Product Improvements
• Prioritization
• Customer Engagement

Certifications

• Certified Scrum Master (CSM)
• Scrum Product Owner Certification (CSPO) (Preferred)
• Agile Certified Practitioner (PMI-ACP) (Preferred)