Sr Manager, Technical Product Management - GenAI Platforms and AI Assistants

About the role

This role leads the team behind the AI platforms the entire enterprise relies on—GenAI tools, coding platforms for engineers, and self-service AI chat agents for Tier 1 IT and HR support. This is one of the highest-impact roles in the organization, owning the experience across multiple best-in-class platforms, a unified gateway, underlying models, reliability, cost, and AI chat agents that resolve IT and HR requests in seconds. You are accountable for making these platforms match T-Mobile’s Un-carrier mindset: bold, easy, and built for the people who use them. Success means the enterprise chooses these platforms because they are the best, not because they are mandated.

Responsibilities

• Lead the team running the GenAI platforms, gateway, models, and cost—and the enterprise self-service AI chat agents.
• Build and maintain the enterprise self-service agents—AI chat agents for Tier 1 IT and HR support—against business-owner requirements.
• Operate the self-service chat-agent portfolio, including agent onboarding, hand-off quality, prompt cost, and entry points (mobile, Teams, intranet) as it grows toward one front door for employee self-service.
• Own the platform-of-choice strategy, ensuring multiple best-in-class platforms so people use the right tool for the job.
• Own the end-to-end experience across platforms and hold it to the Un-carrier bar.
• Own platform reliability, security posture, and cost across the footprint.
• Develop and maintain key internal partnerships to ensure a comprehensive understanding of business needs and foster cross-functional collaboration.
• Mentor team members by providing coaching and career development opportunities.
• Oversee the creation and delivery of executive-level presentations that clearly communicate complex analytical findings.
• Perform other duties/projects as assigned by business management.

Requirements

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a combination of education and experience deemed equivalent (required).
• 7 years of related work experience (required).
• 4–7+ years of product management experience (preferred).
• 5+ years of product management in an agile software development environment (preferred).
• 4–7+ years of technical depth, including 3+ years in a hands-on technical role writing production code, solution engineering, or technical architecture in a large-scale environment (preferred).
• 4–7+ years of cross-functional leadership experience in the development and deployment of technological products (preferred).

Skills

• Conflict Management
• Coaching
• Data-Driven Decision Support
• Product Management
• Product Management Leadership
• Software Product Management
• Stakeholder Management
• Strategic Thinking
• Talent Management
• Vendor Management
• Certified Product Manager (CPM) (preferred)
• Professional Scrum Product Owner (PSPO) (preferred)
• Certified Business Analysis Professional (CBAP) (preferred)

Pay

Total Target Cash Earnings Opportunity: $182,040 – $328,440 (combining base salary and annual incentive opportunity). Actual earnings may vary based on individual performance and company results.

National Base Pay Range: $151,700 – $273,700. The candidate’s actual pay will be based on work location, qualifications, and experience.

Benefits

• Medical, dental, and vision insurance
• Flexible spending account
• 401(k) with company match
• Annual stock grant and employee stock purchase plan
• Free, year-round money coaches
• Paid time off (up to 4 weeks for new full-time employees, ~2.5 weeks for part-time)
• Up to 12 paid holidays annually
• Paid parental and family leave
• Family building benefits
• Back-up care and enhanced family support
• Childcare subsidy
• Tuition assistance and college coaching
• Short- and long-term disability
• Voluntary AD&D, accident, life, disability, and long-term care insurance
• Mobile service and home internet discounts
• Pet insurance
• Commuter and transit programs