Sr Manager, Technical Product Management: GenAI Platforms & Adoption

About the role

This role leads the team behind the AI platforms the whole enterprise relies on — the GenAI tools people use every day — and the self-service AI assistants’ employees reach for first when they need IT or HR help. It also owns something most platform roles do not: whether any of it gets used. Training, communications, line-of-business enablement, and the champion network sit on this team alongside the roadmap, so a release and the ability to use it land together. That means real scope: multiple best-in-class platforms, one gateway, the models beneath them, the cost that keeps it all sustainable, the shared library where teams publish and reuse what has already been built, and the assistants that resolve employee requests in seconds instead of tickets. You own the experience across all of it, and you are accountable for holding it to the Un-carrier bar — bold, easy, and built for the people who use it. Success looks like an enterprise that works on our platforms because they are the best, not because they are mandated, and a workforce that knows how to use them.

Responsibilities

• Lead the team that runs the enterprise GenAI platforms, gateway and employee AI assistants as products — the roadmap, feature availability, and the move from pilot to production.
• Own vendor relationships, quarterly business reviews and contracts across the platform portfolio, and hold vendors to their roadmap and support commitments.
• Own adoption — training and communications, line-of-business training facilitation, and the champion network — so platform releases reach the workforce.
• Own gateway configuration, compliance data handling and AI cost management as product capabilities; partner organizations run the underlying infrastructure and the platform engineering.
• Run the shared library and marketplace where teams publish and reuse approved AI building blocks, so work is not rebuilt from scratch.
• Publish platform usage, cost and adoption measures to enterprise governance bodies and partner leaders.
• Develop and maintain key internal partnerships to ensure comprehensive understanding of business needs and foster cross-functional collaboration
• Mentor team members by providing coaching and career development opportunities to enhance skills and knowledge
• Oversee the creation and delivery of executive-level presentations that clearly communicate complex analytical findings
• Also responsible for other duties/projects as assigned by business management as needed

Requirements

Bachelor's Degree plus 7 years of related work experience OR Advanced degree with 5 years of related experience. Acceptable areas of study include Computer Science, Engineering, or Information Technology.

Preferred Experience:

• 5+ years' experience of product management in an agile software development environment.
• 3+ years' experience in a hands-on technical role writing production code, solution engineering, or technical architecture in a large-scale company/application/product environment.
• Experience leading cross-functional teams in the development and deployment of technological products.
• Experience with enterprise AI platforms, GenAI applications, AI assistants, platform adoption, or AI-related vendor management.

Licenses and Certifications (Preferred):

• Certified Product Manager (CPM): Certification from the Association of International Product Marketing and Management (AIPMM) that validates knowledge in product management and marketing principles.
• Professional Scrum Product Owner (PSPO): Certification that demonstrates a deep understanding of Scrum practices and product ownership.
• Certified Business Analysis Professional (CBAP): Certification from the International Institute of Business Analysis (IIBA) that recognizes experienced business analysts.

At least 18 years of age. Legally authorized to work in the United States.

Skills

Required:

• Conflict Management Coaching
• Data Driven Decision Support
• Product Management
• Product Management Leadership
• Software Product Management
• Stakeholder Management
• Strategic Thinking
• Talent Management

Preferred:

• AI Platform Adoption and Enablement
• Enterprise Generative AI (GenAI) Platforms
• AI Gateway and Model Management
• AI Cost Management
• Employee AI Assistants
• Vendor Management
• Change Management
• Cross-Functional Project Management
• Product Delivery

Pay

Total Target Cash Earnings Opportunity: $182,040 - $328,440. National Base Pay Range: $151,700 - $273,700. The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results. The base pay range reflects the compensation component of this opportunity. The candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

Benefits

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental