Sr Manager, Technical Product Management - GenAI Platforms and AI Assistants

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About the role

This role leads the team behind the AI platforms the entire enterprise relies on—GenAI tools, coding platforms, and self-service AI chat agents for Tier 1 IT and HR support. You’ll own the platform-of-choice strategy, ensuring multiple best-in-class platforms are available so employees use the right tool for the job. Your team builds, maintains, and operates AI chat agents that resolve IT and HR requests in seconds, reducing reliance on tickets. You’re accountable for the end-to-end experience, reliability, security, and cost across all platforms, aligning them with T-Mobile’s Un-carrier mindset: bold, easy, and built for the people who use it. Success means employees choose these platforms because they’re the best, not because they’re mandated.

Responsibilities

• Lead the team running the GenAI platforms, gateway, models, and cost—and the enterprise self-service AI chat agents.
• Build and maintain the enterprise self-service agents (AI chat agents for Tier 1 IT and HR support) against business-owner requirements.
• Operate the self-service chat-agent portfolio, including agent onboarding, hand-off quality, prompt cost, and entry points (mobile, Teams, intranet) as it grows toward one front door for employee self-service.
• Own the platform-of-choice strategy, ensuring multiple best-in-class platforms so people use the right tool for the job.
• Own the end-to-end experience across platforms, holding it to the Un-carrier bar for quality and usability.
• Own platform reliability, security posture, and cost across the footprint.
• Develop and maintain key internal partnerships to ensure a comprehensive understanding of business needs and foster cross-functional collaboration.
• Mentor team members by providing coaching and career development opportunities.
• Oversee the creation and delivery of executive-level presentations that clearly communicate complex analytical findings.
• Handle other duties or projects as assigned by business management.

Requirements

• Bachelor’s Degree in Computer Science, Engineering, Information Technology, or a combination of education and experience deemed equivalent (Required).
• 7 years of related work experience (Required).
• 4-7+ years of Product Management experience (Preferred).
• 5+ years of product management in an agile software development environment (Preferred).
• 4-7+ years of Technical Depth, including 3+ years in a hands-on technical role writing production code, solution engineering, or technical architecture in a large-scale environment (Preferred).
• 4-7+ years of Cross-Functional Leadership, including experience leading teams in the development and deployment of technological products (Preferred).
• Legally authorized to work in the United States.
• At least 18 years of age.

Skills

• Required: Conflict Management, Coaching, Data-Driven Decision Support, Product Management, Product Management Leadership, Software Product Management, Stakeholder Management, Strategic Thinking, Talent Management, Vendor Management.
• Preferred: Certified Product Manager (CPM), Professional Scrum Product Owner (PSPO), Certified Business Analysis Professional (CBAP).

Pay

Total Target Cash Earnings Opportunity: $182,040 - $328,440, combining base salary and annual incentive opportunity. The base pay range is $151,700 - $273,700. Actual earnings may vary based on individual performance, qualifications, experience, and work location. Pay for this role is determined within this range based on these factors.

Benefits

• Medical, dental, and vision insurance.
• Flexible spending account.
• 401(k) with company match.
• Annual stock grant and employee stock purchase plan.
• Paid time off (up to 4 weeks for full-time employees, ~2.5 weeks for part-time) and up to 12 paid holidays annually.
• Paid parental and family leave.
• Family building benefits, back-up care, enhanced family support, and childcare subsidy.
• Tuition assistance and college coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D, accident, life, disability, and long-term care insurance.
• Mobile service and home internet discounts.
• Pet insurance.
• Commuter and transit programs.