Sr Product Manager, Technical — Enterprise GenAI Tools & Platforms

About the role

This role is critical for managing the enterprise GenAI platforms and MCP server requests as complex technical products that align with business objectives and employee needs within the organization. It involves owning the feature roadmap end to end, including vision, what each platform vendor is releasing, which features T-Mobile turns on, pilots, technical delivery, and stakeholder collaboration with vendors, platform engineers and the review teams that sign off on new capabilities. The role requires integrating employee insights, market analysis, and technical feasibility to prioritize product features and improvements. Success is measured by delivering features that meet business goals, employee satisfaction, time from pilot to production, and technical performance metrics. The work impacts the organization by driving product innovation, operational efficiency, and enhancing employee experiences by getting new GenAI capabilities into employees' hands quickly and safely.

Responsibilities

• Own the end-to-end product lifecycle for the GenAI platforms feature roadmap and MCP server requests, ensuring alignment with business goals and customer needs: what is coming, what T-Mobile enables, and when
• Conduct market and customer research to identify opportunities and inform product strategy and roadmap development, including vendor release tracking and feedback from employees in pilots
• Run pilots for new features and MCP servers with clear entry criteria, success measures and feedback loops, and bring a go/no-go recommendation to platform leadership
• Collaborate with cross-functional teams including development, architecture, and stakeholders to drive technical delivery and product releases, including routing each new capability through the required Legal, Cyber and Privacy reviews and taking it to production with the platform support engineer
• Work with outside partners and other third parties, holding GenAI platform vendors to their feature and roadmap commitments
• Analyze quantitative and qualitative data to prioritize features, assess risks, and support decision-making processes
• Manage product backlog and coordinate Agile ceremonies to maintain efficient development flow and address technical debt
• Manage development of adoption tools and training materials, so every enabled feature ships with release notes and guidance employees can use
• Perform other duties/projects as assigned by business management as needed

Requirements

• Bachelor's Degree plus 7 years of related work experience OR Advanced degree with 5 years of related experience
• Acceptable areas of study include Computer Science, Engineering, IT or equivalent experience
• 6+ years experience in hands-on technical writing production code, solution engineering, or technical architecture in large scale company/application/product environment
• 7+ years of relevant Product Management experience in an agile software product development environment with advanced level understanding of customer experience

Qualifications

• Experience owning the feature roadmap for an enterprise SaaS, GenAI or collaboration platform where new capabilities come from the vendor
• Experience running pilots or staged rollouts with defined entry criteria, success measures and a go/no-go decision
• Working knowledge of Model Context Protocol (MCP), connectors or API integrations that give AI tools access to enterprise systems
• Experience taking new capabilities through security, privacy and legal review in a large, regulated enterprise

Skills

• Agile Methodology
• Backlog Management
• Customer Centricity
• Data Analysis
• Problem Solving
• Product Management
• Product Roadmap
• Solution Architecture Design
• Stakeholder Management
• Strategic Alignment
• Technical Design Documentation
• Technical Writing
• Application Integrations
• Product Launch Planning
• Product Improvements
• Prioritization
• Customer Engagement
• Certified Scrum Master (CSM)
• Scrum Product Owner Certification (CSPO) (Preferred)
• Other Technical Certification
• Agile Certified Practitioner (PMI-ACP) (Preferred)

Pay

Total Target Cash Earnings Opportunity: $157,080 - $283,440

National Base Pay Range: $130,900 - $236,200

The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results. The base pay range reflects the compensation component of this opportunity. The candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. Employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance set at a percentage of the employee's eligible earnings in the prior year.

Benefits

• Medical, dental and vision insurance
• Flexible spending account
• 401(k)
• Employee stock grants
• Employee stock purchase plan
• Paid time off and up to 12 paid holidays (about 4 weeks for new full-time employees, about 2.5 weeks for new part-time employees annually)
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs
• Annual stock grant
• Access to free, year-round money coaches

Schedule

Travel required. Not a DOT regulated position. Not a safety sensitive position. Must be at least 18 years of age and legally authorized to work in the United States.