Sr. Product Manager - Recs/AI

Job Expectations

• Drive AI-Powered Personalization: Lead the development and optimization of AI-driven recommendation systems, leveraging generative AI to create personalized content and experiences that enhance product discovery and conversion.
• Generative AI Innovation: Explore and implement innovative applications of generative AI, including personalized product descriptions, tailored content generation, and AI-powered chat/search functionalities.
• Data-Driven Optimization: Analyze user behavior, performance metrics, and A/B testing results to identify opportunities for optimization and improvement of recommendation and AI features.
• Product Roadmap & Strategy: Define and prioritize the product roadmap for AI-driven recommendations and personalization, aligning with overall business objectives and customer needs.
• User Research & Insights: Conduct user research and analyze customer feedback to inform product decisions and ensure a customer-centric approach to AI development.
• Cross-Functional Collaboration: Collaborate with engineering, data science, UX/UI, and marketing teams to define requirements, design solutions, and ensure successful product launches.
• Product Requirements & Design: Document detailed product requirements, user stories, and design specifications for AI-powered features, ensuring clear communication and alignment across teams.
• Agile Development: Actively participate in agile development processes, including sprint planning, daily stand-ups, and retrospectives.

Knowledge, Skills, and Abilities

• Deep understanding of e-commerce personalization techniques, including collaborative filtering, content-based filtering, and hybrid recommendation systems.
• Proven experience with generative AI models (LLMs, diffusion models, etc.) and their application in e-commerce or related fields.
• Strong understanding of API integrations for AI services.
• Proficiency in data analysis and interpretation, with experience using tools like Google Analytics, SQL, or similar.
• Expertise in A/B testing and multivariate experimentation to drive data-driven decision-making.
• Strong understanding of machine learning concepts and their application to recommendation systems and personalization.
• Experience in defining and managing product roadmaps and prioritizing features based on business impact and customer value.
• Excellent communication and collaboration skills, with the ability to effectively communicate complex technical concepts to non-technical stakeholders.
• Strong understanding of UX/UI principles and best practices, with the ability to contribute to design discussions and wireframing.
• Experience working in an Agile/Scrum environment.
• Customer first mentality.

Experience Requirements

• Generally requires seven (7) or more years of Product Ownership within an e-commerce or consumer software setting.

Education Requirements

• Bachelor’s Degree required. A Computer Science or similar technical degree is preferred.

Pay Range

• $177,000 - $220,000 USD

About iHerb

iHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.

We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries.

Our vision is to become the #1 destination for health and wellness across the world.

With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:

• Focus on the Customer
• Empower Our People
• Be Entrepreneurial & Pivot Quickly
• Embrace Diversity & Inclusion
• Strive for Simplicity

iHerb Benefits

At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for.

Equal Opportunity Employer

iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.