Sr. Product Manager - Recs/AI

About the role

We believe in empowering our team members to live our promise of making healthy and balanced living accessible every day. Our mission is to innovate and improve the online shopping experience for our customers globally. Your role will involve collaborating with various teams to develop AI-driven features that enhance product discovery, personalization, and customer satisfaction.

Responsibilities

• Lead the development and optimization of AI-driven recommendation systems, leveraging generative AI to create personalized content and experiences.
• Explore and implement innovative applications of generative AI, including personalized product descriptions, tailored content generation, and AI-powered chat/search functionalities.
• Analyze user behavior, performance metrics, and A/B testing results to identify opportunities for optimization and improvement of recommendation and AI features.
• Define and prioritize the product roadmap for AI-driven recommendations and personalization, aligning with overall business objectives and customer needs.
• Conduct user research and analyze customer feedback to inform product decisions and ensure a customer-centric approach to AI development.
• Collaborate with engineering, data science, UX/UI, and marketing teams to define requirements, design solutions, and ensure successful product launches.
• Actively participate in agile development processes, including sprint planning, daily stand-ups, and retrospectives.

Requirements

• Deep understanding of e-commerce personalization techniques, including collaborative filtering, content-based filtering, and hybrid recommendation systems.
• Proven experience with generative AI models (LLMs, diffusion models, etc.) and their application in e-commerce or related fields.
• Strong understanding of API integrations for AI services.
• Proficiency in data analysis and interpretation, with experience using tools like Google Analytics, SQL, or similar.
• Expertise in A/B testing and multivariate experimentation to drive data-driven decision-making.
• Strong understanding of machine learning concepts and their application to recommendation systems and personalization.
• Experience in defining and managing product roadmaps and prioritizing features based on business impact and customer value.
• Excellent communication and collaboration skills, with the ability to effectively communicate complex technical concepts to non-technical stakeholders.
• Strong understanding of UX/UI principles and best practices, with the ability to contribute to design discussions and wireframing.
• Experience working in an Agile/Scrum environment.
• Customer first mentality.

Preferred Experience

• Experience with cloud-based AI platforms (e.g., Google Cloud AI or Vertex AI, AWS SageMaker or Bedrock, OpenAI Enterprise).
• Experience with personalization platforms.
• Experience with vector databases.
• Experience with prompt engineering.

Education

• Bachelor’s Degree required. A Computer Science or similar technical degree is preferred.

Pay

The expected salary range for this role is $177,000.00 - $220,000.00 USD. The actual base pay offered will be determined by factors such as the candidate's relevant experience, education, geographic location, and internal equity.

Benefits

Our benefits package includes health insurance, retirement plans, paid time off, and more. We also offer a comprehensive wellness program and opportunities for professional development.

Schedule

Our team works flexible hours to accommodate different lifestyles and preferences.