Sr. Product Manager, Order to Delivery Fulfillment, Market Expansion

About the role

You'll own the order-to-delivery customer and internal experience for our retail and enterprise B2B customers as we expand into new South American markets. This role focuses specifically on the fulfillment journey after order placement through final delivery, ensuring seamless experiences for both individual car buyers and enterprise customers.

Responsibilities

• Define and maintain customer personas for retail and enterprise B2B customers to understand their unique fulfillment needs and expectations
• Map order-to-delivery workflows and identify friction points, bottlenecks, and optimization opportunities across regions
• Establish baseline fulfillment experience standards for both customer-facing and internal operational processes in South American markets
• Prioritize and manage competing requests from Sales, Operations, Engineering, Finance, and Compliance to ensure strategic alignment
• Develop product requirements and success metrics that balance customer satisfaction with operational efficiency and regional compliance
• Conduct customer research and interviews with retail and enterprise buyers to validate assumptions and inform fulfillment decisions
• Collaborate with Engineering to scope and deliver features that improve the order-to-delivery experience
• Streamline fulfillment processes and reduce friction in delivery and customer communication
• Present findings, recommendations, and progress to leadership and cross-functional stakeholders
• Iterate on fulfillment experience based on customer feedback, regional market dynamics, and operational data

Requirements

Fluency in Spanish language required

Experience working in or expanding into Latin American markets is a plus

Degree in Business, Engineering, Product Management, or equivalent experience

Familiarity with B2B SaaS or enterprise software products

Experience in automotive, logistics, or fulfillment industries is a plus

Qualifications

5+ years of product management experience with demonstrated success in B2B and B2C environments

Proven ability to manage priorities across multiple cross-functional teams with competing interests

Strong analytical skills with ability to translate data into actionable product insights

Excellent communication and stakeholder management skills across technical and non-technical audiences

Skills

Experience defining and working with multiple customer personas in complex purchasing and fulfillment cycles

Strong project management and organizational skills

Ability to work in a fast-paced, dynamic environment

Benefits

Medical plans

Family-building, fertility, adoption and surrogacy benefits

Dental (including orthodontic coverage) and vision plans

Company Paid (Health Savings Accounts) HSA Contribution

401(k) with employer match

Employee Stock Purchase Plans

Other financial benefits

Employee Assistance Program

Sick and Vacation time

Basic Life, AD&D Short-term and long-term disability insurance

Employee Assistance Program

Commuter benefits

Employee discounts and perks program

Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Pay

$136,000 - $264,000/annual salary + cash and stock awards + benefits

The total compensation package for this position may also include other elements dependent on the position offered.