Sr. Manager, Product Operations

What You'll Do

You will be embedded in the day-to-day work of our engineering and product teams, surfacing dependencies, unblocking delivery, and making sure our top priorities actually ship. This is not a program management role from a distance — you will join standups, sit in sprint planning, chase down what isn't written anywhere, and be the person who keeps P0s on track.

• Run the weekly Scrum of Scrums (SoS), ensuring updates are in and cross-team blockers are surfaced and resolved
• Be embedded day-to-day on top quarterly P0 initiatives: joining standups and sprint planning, tracking dependencies, and driving delivery without close oversight
• Surface and document dependencies that aren't in Jira — the work that lives in people's heads, Slack threads, and verbal agreements — and push it into a living, trusted artifact
• Provide delivery coverage on engineering tracks that are PM-light (including health plans, Provider Universe, and StudyHub engineering), facilitating prioritization and sequencing without overstepping into product decisions
• Establish a shared sprint cadence across PDE teams so work is sequenced, visible, and predictable org-wide
• Configure and own Jira from the ground up: workflows, board structure, intake templates, custom fields, and reporting views — and drive consistent adoption across all PDE tracks
• Establish and iterate on delivery artifacts: PRDs, data docs, technical understanding docs, and review gates before work moves into development or release
• Coach PDE teams on scrum best practices — sprint planning, backlog refinement, retrospectives — and hold teams accountable to delivery dates with influence, not mandate
• Relay roadmap changes or release date shifts to Marketing, keep quarterly project briefs updated, and help coordinate Product & Tech Demo sessions

Requirements

• 6+ years of experience in product operations, technical program management, or delivery management at a fast-scaling B2B SaaS or data company
• Demonstrated track record configuring Jira from scratch and driving org-wide adoption — boards, workflows, custom fields, intake templates, dependency tracking
• Proven success getting engineering and product teams onto a scrum cadence, including coaching, influencing, and holding teams accountable without direct authority
• Experience running Scrum of Scrums or equivalent cross-team delivery coordination
• Experience providing delivery coverage on engineering tracks without dedicated PM support — facilitating backlog prioritization and sequencing decisions
• Strong command of delivery artifacts: sprint plans, PRDs, technical review gates, and when each is needed
• Experience working across Product, Engineering, and Data teams in a cross-functional environment

Compensation

• This role pays $135,000 to $155,000 per year, based on experience, in addition to equity.