Sr. Product Manager, Operations Technology, Popeyes

What You'll Do

• Own day-to-day product management and execution for assigned Ops Technology initiatives, including AI assistant platforms, digital production management systems, order accuracy camera solutions, and AI-enabled ordering technologies, ensuring delivery against defined roadmap priorities set in partnership with the Sr. Product Manager.
• Translate strategic direction into detailed product requirements, user stories, acceptance criteria, and implementation plans that guide engineering and vendor development.
• Lead pilot planning and execution ensuring operational readiness and field alignment.
• Track and analyze performance metrics including AI model accuracy, order accuracy rates, speed of service, throughput, system stability, and adoption, driving iterative product enhancements.
• Cross-coordinate cross-functional execution across Technology, Analytics, Operations, and Field teams to resolve blockers and ensure successful deployment in restaurant environments.
• Develop structured test-and-learn frameworks and synthesize results into clear recommendations for scaling, optimization, or refinement.
• Build financial impact analyses and rollout plans to support scaling decisions, escalating major trade-offs, investment decisions, and strategic pivots to the Sr. Product Manager.

What You Bring

• 5+ years of experience in product management, strategy, analytics, consulting, or QSR operations.
• Bachelor’s or graduate degree in Business Administration, Engineering, Analytics, Information Systems, Operations Management, or related field.
• Experience working on technology-enabled operational initiatives.
• Strong analytical skills with experience working with POS, transactional, or operational datasets.
• Experience supporting pilots or experimentation frameworks.
• Strong stakeholder management and cross-functional collaboration skills.
• Ability to operate in fast-paced, ambiguous environments with a bias for action.
• Excellent written and verbal communication skills.
• Willingness to engage directly with restaurant environments to diagnose operational challenges and validate data-driven solutions in real-world settings.