Manager, Field Technology, Popeyes

What You'll Do

• Build strong, trusting relationships with franchisees, field support leaders, vendors, and internal teams.
• Support the communication, planning, and implementation of new technology projects and initiatives.
• Manage technology support escalations by engaging appropriate partners and developing action plans for remediation.
• Track and identify support-related trends in technology and recommend adjustments to improve performance.
• Act as a liaison between franchise, field, and corporate teams to ensure seamless communication and coordination.
• Redefine existing field technology support structures to improve efficiency and effectiveness.
• Ensure timely and clear communication of technology updates, including training, deployment, and support information.
• Lead the planning and execution of new restaurant technology integrations and tests.
• Partner with technology vendors, suppliers, and other stakeholders to deliver projects on time and within scope.

What You'll Bring

• 4+ years of experience in restaurant operations with a strong understanding of restaurant systems and technology; QSR experience preferred.
• Working knowledge of foodservice industry challenges and current technology solutions.
• Experience with restaurant technology platforms, such as POS, labor scheduling tools, and back-of-house systems.
• Proven experience delivering or supporting POS and back-of-house solutions to support restaurant operations.
• Excellent written and verbal communication skills.
• Strong interpersonal and vendor management abilities.
• A relentless drive to innovate, with a sense of urgency and attention to detail.
• Comfort navigating emerging channels to identify opportunities for improving crew and customer experiences.

Travel

This position is field based. Will travel in-market frequently to support field operations, conduct training sessions, and implement new technologies approximately 50-75% per month.