Sr Product Manager

About the role

We are searching for an experienced Senior Product Manager who thrives in a fast-paced, innovative environment looking to solve complex problems with sophisticated and innovative solutions. Within the Global Sales & Services Technology (GSST) teams, we are transforming how the Account Team associates engage clients, drive productivity, and accelerate growth. We build and evolve technology products that enable critical sales workflows and empower associates to achieve greater impact through data, automation, and AI-driven innovation. This individual will combine strong business acumen, customer empathy, technology expertise, and strategic thinking to define product vision, prioritize investments, and deliver measurable business outcomes.

Responsibilities

• Define and drive the product roadmap, ensuring priorities align with Gartner business goals and deliver meaningful value to sales associates.
• Develop a deep understanding of user needs and workflows to create solutions that simplify work and improve productivity.
• Own the product backlog and partner with cross-functional teams to deliver high-impact features from concept through launch.
• Use data, feedback, and business outcomes to prioritize investments, measure success, and continuously improve products.
• Lead product adoption efforts by partnering on communications, training, and change management to maximize business impact.
• Influence and align stakeholders across business and technology teams to drive decisions and deliver successful outcomes.
• Understand user workflows, simplify complex processes, and leverage emerging technologies to deliver scalable solutions.
• Ensure the visibility and evolution of licensed user products, entitlements, and more across the Account Team.
• Prioritize projects and features based on impact and alignment with the team’s long-term goals and strategy.
• Collaborate with the scrum team to design, build, launch, and assess features.

Requirements

• Bachelor’s Degree required.
• Strong written and verbal communication skills.
• 5-7 years of Product Management, Product Ownership, Business Technology, Consulting, Operations, or related experience.
• Experience owning business-critical technology products from concept through implementation and ongoing optimization.
• Experience supporting business processes on enterprise CRM platforms such as Salesforce, Microsoft Dynamics 365, or similar ecosystems.
• Demonstrated success leading cross-functional initiatives in complex, matrixed organizations.
• Experience working within Agile delivery environments and partnering closely with Scrum teams.
• Experience driving organizational change, stakeholder engagement, and product adoption efforts.
• Experience using AI features is beneficial.

Benefits

• Competitive salary
• Generous paid time off policy
• Charity match program
• Medical, Dental & Vision Plans
• Parental Leave
• Employee Assistance Program (EAP)
• 401K matching up to $7,200 per year
• Opportunity to purchase company stock at a discount

Pay

A reasonable estimate of the base salary range for this role is 94,000 USD - 134,000 USD. Actual salaries may vary within the range based on factors including education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan.